Let me give you the answer right away so you don't have to search everywhere: Just take a photo of your Chinese original document and upload it. OKX accepts it. No translation needed, no notarization needed, and definitely don't edit it into English yourself. Making your own translation can actually get flagged as a "re-upload" or "screenshot" and lead to direct rejection.
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Below is a clear list of what works and what doesn't. Just prepare accordingly.
Step 1: Understand What Address Proof Actually Requires
The address proof (POA) that OKX requires has one goal: to prove that the residential address you filled in is where you actually live, and that you have been living there within the last 3 months. It has nothing to do with what language the address is in. It only matters whether the document itself meets the requirements.
What to do: Find an official document issued within the last 3 months that contains your full name and complete residential address.
How to do it: Look through the paper bills or original PDF files you have on hand. OKX explicitly accepts the following types:
| Document Type | Specific Requirements |
|---|---|
| Bank/credit card statement | Within the last 3 months, showing name and address |
| Utility bill | Water, electricity, gas, broadband; within the last 3 months |
| Rental agreement | Stamped, with signing date; remaining lease term no less than 2 months |
| Tax document | Tax bill or tax return; within the last 3 months |
| Payslip | Includes residential address; within the last 3 months |
| Government agency letter | Proof of residence issued by a subdistrict office or neighborhood committee, with stamp, duration of residence, and issue date |
Completion standard: You have a piece of paper or a PDF in hand that contains all three elements: your full legal name + complete residential address + a date within the last 3 months.
Step 2: Upload Through the Correct Path; Don't Modify Anything
Case A: You have a paper original (such as a water bill or a bank-mailed statement)
How to do it: Open the OKX App → top-left [Profile icon] → [Avatar] → [Personal Information] → [Identity Verification] page → [Verify Now]. Use your phone to take a front photo of that paper. Capture all four edges and corners. Don't crop it. Upload it directly.
Completion standard: After uploading, the page shows "Submitted successfully" and the status changes to "Under review."
Case B: You have a PDF electronic statement (such as a statement downloaded from online banking)
How to do it: Go to the upload page through the same path, choose to upload a file, and select that original PDF file directly.
Completion standard: After uploading, the page shows "Submitted successfully."
Important warning: Do not do any of the following—write an English translation of your Chinese name next to it, use translation software to convert the address into English and paste it on, take a screenshot of your screen, or convert the PDF into an image and then submit it. All of these will be rejected. OKX only accepts: a photo of the paper original or the original PDF file.
Common Reasons for Rejection: Why Was It Declined?
Reason 1: You submitted a mobile phone bill
Many people upload their mobile phone bill or invoice. The official rules clearly state: mobile phone bills/invoices are not within the accepted range. Don't try it. It's a waste of time.
Reason 2: You uploaded a screenshot of an online shopping or food delivery order
Online shopping records, food delivery orders, and screenshots of online payment vouchers are all not accepted. Don't use these as substitutes.
Reason 3: The address you filled in doesn't match the document
The residential address you enter on the verification page must be exactly the same as the address on the proof document you submit. Even a one-character difference is not allowed (for example, writing "Room 1001" instead of "Room 101"). After being rejected, go back and double-check carefully before resubmitting.
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How to Check If Your Verification Is Complete
After submission, the status on the [Identity Verification] page in the app will change from "Under review" to "Verified." If there is no update after more than 3 business days, go to the [Help Center] and contact a human support agent to check the status of your ticket.
Risk warning:
Some people get rejected after submitting a Chinese utility bill, then use translation software to translate it into English and resubmit. This behavior can trigger a "suspected document tampering" risk control flag. Your account may be marked as high risk and your withdrawal function may be frozen directly. That is far more serious than a simple rejection. So don't try to be clever. Upload the original exactly as it is.
