What to Do If Your OKX Address Proof Does Not Have a House Number
If an address proof does not include a house number, OKX will reject it as "incomplete address information." Acceptable proof of address documents must contain the full residential address, including the house number. The only solution is to get a different document that includes the complete house number and resubmit. Here is how to handle it.
Prerequisites
- You have passed basic identity verification and are now submitting or re-submitting the address proof required for advanced verification.
- You have access to at least one channel for obtaining an official statement (banking app, utility bill, etc.).
Step 1: Confirm That the Rejection Reason Is "Incomplete Address"
Log in to the OKX app or website, go to [Profile] → [Identity Verification], and check the review status. If your submission was rejected, the system will show a specific reason.
If the rejection message includes "incomplete address information," "missing house number," or "unable to verify address," it means your address proof document did not show a house number. You will need to replace the material and resubmit.
Completion criterion: Confirm that the rejection reason is related to the address information.
Step 2: Choose a Document That Contains the Full House Number
Not all statements or bills display a house number. Below is a comparison of common documents:
| Document Type | Typically Shows House Number? | Recommendation |
|---|---|---|
| Bank statement (credit/debit card) | Usually shows full address, including house number | First choice; PDF can be downloaded from the app |
| Utility bill (water, electricity, gas) | Usually shows full address, including house number | Second choice; bill must include your name |
| Alipay electronic statement | Includes address, but some users have incomplete addresses | Check before downloading |
| WeChat Pay statement | Includes address; confirm house number is shown | Check before downloading |
| Government letter (e.g., tax notice) | Generally contains full address | Acceptable but more difficult to obtain |
Completion criterion: Find a document that clearly states house number information such as "No. XX, XX Road" or "Block X, Unit X, Room X, XX Complex," and includes your name and a date.
Step 3: Obtain and Submit the Document
Choose the method based on your situation:
Case A: Download an electronic statement from a banking app (recommended)
- Log in to your banking app and look for "Statement Download" or "Electronic Statement."
- Select the statement period for the most recent month and download it in PDF format.
- Open the file and confirm that the address section contains the house number.
Case B: Get a statement from Alipay or WeChat
- Alipay: Me → Bills → "Issue Certificate" (top right) → choose the purpose "for proof of address" and download the PDF.
- WeChat: Me → Services → Wallet → Bills → FAQ → Download Statement → choose "for personal reconciliation" and download the PDF.
Case C: Take a photo of a paper utility bill
- If you have kept a recent paper water, electricity, or gas bill, you can directly take a photo and upload it. Make sure all four corners are captured and the text is clear with no reflections.
Submitting: Go back to the OKX [Identity Verification] page, click "Resubmit" or "Provide Additional Materials," and upload the new document.
Completion criterion: The page shows "Submission Successful" and enters the review status.
Common Reasons for Rejection
The address on the document differs from the residential address you entered on OKX
During the review, OKX compares the "residential address" filled in on the verification page with the address on the proof document. The two must match exactly (including the house number). If the address you entered in the system is "100 XX Road" but the document shows "Room 101, 100 XX Road," it will also be considered inconsistent. Check every word carefully before submitting.
Risk Reminders
- Do not use a P.O. Box address: OKX explicitly does not accept P.O. Box addresses as proof of residence.
- Falsifying documents will result in a permanent ban: Do not attempt to Photoshop or add a house number. The platform's risk control will verify the authenticity of the document. Once forgery is detected, the account will be permanently restricted and assets may be frozen.
How to Confirm That the Operation Is Complete
After submitting, check the status on the [Identity Verification] page. When the status changes from "In Review" to "Verified" or "Advanced Verification Passed," it means the address proof is valid and the operation is complete.
If rejected again, review the new rejection reason — it may be that the document is blurry, the date is too old (older than 3 months), or the address still does not fully match. Prepare the document again according to the prompts.
