Here's the short answer: After submission, the nationality itself cannot be changed, but you can change your "residence." These are two different things. Many people confuse nationality with residence, and after selecting the wrong one, they make a mess of things and end up with a locked account.
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Let's break down these two concepts clearly, then tell you how to handle it.
The Wrong Result: After Selecting "Nationality" and Submitting, the Page Is Stuck on "Under Review"
During registration, you saw a "Country/Region" dropdown, casually picked one that looked fine, and submitted your ID photo. A moment later you realized it was wrong and wanted to change it, but the dropdown on the page is already grayed out and won't respond.
You panicked, went through the settings looking for an edit option, and found nothing. Then you started submitting tickets repeatedly, and customer service always replied with the same "processing" message.
The most common consequence of this situation: The account gets flagged as abnormal, withdrawal functions are suspended, and you can only wait for the review to finish, which can take anywhere from a few days to a week.
Step 1: First Figure Out Whether You Selected the Wrong "Nationality" or "Residence"
OKX's identity verification page has two fields right next to each other:
Nationality: The country written on the passport/ID you hold. This cannot be changed after submission.
Country/Region of Residence: The country where you actually live now. This can be changed, but there is a limit on the number of times.
Many people confuse these two and think they just need to select the same thing. If you have a Chinese passport and live in China, choosing the same option is fine. But if you have a Chinese passport and live in Germany, and you selected China, then changing your residence later will be a hassle.
What to do: Open the OKX App, tap the grid icon in the top left corner → tap your avatar in the top right corner to enter the User Center → Identity Verification. Look at what the two fields on the page show.
Completion standard: You can clearly state what you filled in for "Nationality" and "Residence" when you submitted.
Step 2: Follow the Path That Matches Your Situation
Situation A: You only selected the wrong "Residence," and your nationality is correct
This can be changed. Here's the path:
What to do (App): Tap the grid icon in the top left corner → tap your avatar in the top right corner to enter the User Center → tap Country/Region → tap Next → select the country where you actually live from the list → tap Confirm.
After selecting, the system will require you to redo face recognition and upload your ID again. Once approved, your residence will be updated.
Completion standard: The page shows "Identity verification successful," and the Country/Region field displays your newly selected option.
Limit reminder: You can only change your residence 3 times. After that, it cannot be changed again. Also, if you are a Chinese national living in China, the system locks everything down and does not allow any information to be changed.
Situation B: You also selected the wrong "Nationality"
This cannot be changed online. The official stance is clear: Identity verification information itself cannot be changed; only things like name updates or expired documents can be updated.
The only way out: Contact human customer service.
What to do: In the App, tap the grid icon in the top left corner → tap Help Center at the bottom → tap Customer Service Bot in the bottom right corner. Type "human customer service" and wait in the queue. Explain the situation to the agent: the nationality was filled in incorrectly and needs to be changed.
Completion standard: The agent creates a ticket for you (with a ticket number) and asks you to submit a photo of the correct nationality document.
Common reason for failure: Many people submit a ticket, and then customer service asks for "proof of address" (utility bill, bank statement). Do not use a domestic utility bill to prove you live in Germany. If the address does not match, it will be rejected outright.
Step 3: If You Are Still in the Registration Stage and Have Not Submitted Verification
This is the simplest case. Do not go through the modification process. Just start over.
What to do: Log out of the current account → tap Sign Up on the login page → use the same phone number to go through the registration process again. The system will prompt "This phone number is already registered." Select Re-register or Switch Account. Fill in both nationality and residence correctly during registration.
Completion standard: You receive a new registration verification code, enter the new account, and the identity verification page shows the nationality and residence you correctly filled in.
Risk reminder (specific to the account):
If you select the United States as your nationality or residence, many features on OKX will be cut off immediately, including trading of certain coins and C2C. And once you select the United States, you cannot change your residence to another country afterward, because the US is not in OKX's list of supported service regions. Do not select the US just to "try it out."
How to Verify the Operation Is Complete
Open User Center → Identity Verification. The top of the page shows your verification level (such as "Verified" or "Advanced Verification"), and the Nationality and Residence fields display the correct information. If you are using the App, log out and log back in once to make sure the new information takes effect.
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FAQ
Q: After changing my residence, will my trading fee tier change?
A: It will reset. After changing your residence, your fee tier will be cleared and recalculated based on the new region's standards.
Q: Will my account be forcibly logged out when changing my residence?
A: Yes. During the update process, the account will be logged out for about 5 minutes. If it takes longer than 5 minutes, wait until you receive OKX's confirmation email before trying to log in again.
Q: I have already changed my residence 3 times. Can I change it again?
A: No. Once the limit is used up, it is locked. If you truly have an emergency and need to change it, explain the situation to human customer service, but most likely they will not make an exception for you.
