You can certainly use electronic bills as proof of address, but they must meet OKX's requirements for file type, issue date, and completeness. OKX accepts electronic bills, but with two strict conditions: the document must be issued within the last 3 months, and you cannot submit a phone screenshot. You must upload the original PDF file or a clear photo of the original. Sending a screenshot directly from your banking app will likely be rejected.
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Step 1: Confirm that the file type is acceptable
Check if your electronic bill belongs to the types OKX recognizes. Recommended acceptable file types include: bank statements, utility bills (electricity, water, gas), government-issued letters or documents, rental contracts, tax returns. Users in mainland China can also submit social insurance payment records or individual income tax payment certificates (with official stamp or electronic seal). OKX explicitly does not accept pay stubs or driver's licenses as proof of address. Just make sure your document is on the accepted list to pass this step.
Step 2: Verify the issue date
Make sure the date on your electronic bill falls within OKX's validity window. OKX requires the proof of address document to be issued within the last 3 months; some rules specifically state it must not be older than 90 days. If your file is older than 3 months, go to your banking app or the service provider's official website and download the latest statement. As long as the issue date is within 90 days, you will pass this check.
Step 3: Check information completeness and consistency
Ensure the information shown on the electronic bill matches your OKX account details. The document must contain your legal name, full residential address, and date of issue. The name spelling must be exactly the same as on your ID. The address must be a physical residence; OKX does not accept P.O. boxes. Make sure the name, address, and account information are completely consistent and the document is clear and readable to pass this step.
Risk reminder: If you repeatedly submit the same document and it gets rejected, or if the same application is denied too many times in one day, the system may limit your daily submission attempts, and you'll need to wait 24 hours to try again. When submitting, OKX clearly states "do not use screenshots". Download the PDF directly from your banking app, or take a clear photo after opening it on a computer. Both are much more likely to be approved than a phone screenshot.
Common reasons for rejection
The most frequent issue is an expired document—submitting a bill from 6 months ago. Another common mistake is using the wrong file format, such as a phone screenshot or a web page capture, which the system cannot process. An often-overlooked problem is incomplete address information, like only having a city name without a street number, or missing the full postal code. These will be flagged as incomplete information.
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Next steps
First, download the latest electronic statement (PDF format) from your banking app. Make sure the date is within 3 months, and that the name and address match your account, then upload it. If you're using a utility bill, open the online version on a computer, take a photo or export it as PDF—do not use a phone screenshot. After uploading, the review usually takes anywhere from a few minutes to 24 hours. Keep an eye on your account notifications or email for updates.
