How to Fill in Address Information When Registering on OKX?
When registering on OKX, the "address information" you need to provide is not just any mailing address—it must be the residential address that matches your identity document and is used for compliance verification. If you fill it in incorrectly or falsify it, your KYC review will fail and account functions will be restricted.
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1. Distinguish Between "Registration Information" and "Address Information"
What to do: Understand whether you are currently creating an account (entering phone number/email) or completing identity verification (KYC). The address information is required during the KYC stage, not in the initial registration flow.
How to do it:
Registration stage (entering phone number and email): You do not need to fill in an address at this stage. You only need to select your "country/region of residence," enter your phone number and email address as prompted in the app or website, and verify the code to proceed.
Identity verification stage (KYC): After registration, your account is in an "unverified" state and cannot perform trading, deposit, or withdrawal operations. At this point, go to the "User Center" and click "Identity Verification," where the address fields will appear.
When you have finished: You can clearly tell whether you are at the "registration" or "KYC" stage. If it is the registration stage, just complete phone and email verification. If you have already received a prompt to "complete identity verification," proceed to the next step.
Prerequisites: You have downloaded the OKX app or visited the official OKX website and have completed phone number and email verification.
Common reasons for failure: Rushing to find the "address" field right at the start of registration. During registration, you only need to select your country/region; the detailed street address is requested later during the KYC process.
2. Prepare a Real and Verifiable Address
What to do: Before filling in the address, prepare a genuine residential address and ensure it matches the proof of address document you will provide later.
How to do it:
Situation A: The address on your ID card or driver's license is your current residence. This is the simplest case—directly fill in that address. The address information must match the one on your identity document (e.g., ID card).
Situation B: Your current residential address differs from the one on your ID. You will need to prepare an additional "Proof of Address" document. When filling in the address, you may use your actual residential address, but you must be able to provide corresponding supporting documents, such as:
- A utility bill (electricity, water, gas) from the last 3 months
- A bank statement from the last 3 months
- A valid rental contract (with a remaining term of at least 2 months)
- An official tax document or payslip
When you have finished: You have a document on hand that can prove the address you filled in (bill/contract/statement), or you have confirmed that your ID address and the entered address are exactly the same.
Prerequisites: Registration is complete, and you are on the "Identity Verification" page.
Common reasons for failure: An address that is too vague (e.g., only "Chaoyang District, Beijing") cannot pass verification. Even if uploading a proof document is not immediately required, the authenticity of the address will be cross-verified in later risk controls. A fake address may lead to account freezing.
3. Fill in the Complete Address According to the Format Specifications
What to do: On the OKX identity verification page, fill in the address details item by item in the correct order and language.
How to do it: Follow the prompts in the OKX system and complete each field, which generally includes:
Country/Region: Select the country you actually reside in. It must match the proof documents you have prepared.
Province/State: For example, "Guangdong" or "California."
City: For example, "Shenzhen" or "Los Angeles."
Street Address/Address Line: This is the most critical part. It must include the street name, door number, community name, building number, unit number, room number, etc.
Zip/Postal Code: Must be entered correctly.
Language requirements: If the platform interface is in Chinese, fill it in Chinese. If the interface is in English, or the system explicitly requires it, translate the address into English (Pinyin). The "province/city/district" part is often written in Pinyin or standard English names, such as "Chaoyang District, Beijing."
When you have finished: All mandatory address fields have been filled in and double-checked.
Prerequisites: A real address has been prepared.
Common reasons for failure: An address that is too short or incomplete. An address without a door number or building number may be considered invalid. It is recommended to refer to the standard format on your ID card or bank card statement.
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4. Submit Supporting Documents (if required)
What to do: If the system asks you to upload a "Proof of Address," take a photo or scan the document you prepared earlier.
How to do it:
During the identity verification process, when prompted "Upload Proof of Address," select the corresponding document type.
Ensure the file is a clear color photo or PDF scan.
Confirm that the name on the document exactly matches your legal name used for registration.
Confirm that the address on the document exactly matches the address you just filled in.
Confirm that the document's issue date is within the last 3 months.
When you have finished: The page shows the file has been uploaded and submitted successfully. Individual KYC reviews are usually completed automatically or after a short wait.
Prerequisites: The address filling step is complete, and the system has moved to the document submission stage.
Common reasons for failure:
Name mismatch: The name on the bill is an English name or nickname rather than the legal name on your ID. Any mismatch will result in rejection.
Outdated document: The submitted bank statement or utility bill is from last year.
Blurry document: Insufficient lighting or illegible text in the photo.
Risk reminder: Multiple failed submissions may trigger risk controls. If your address really differs from your ID, preparing a proper bill should be your first priority.
What to do next: If you have not submitted your KYC yet, open the OKX app now, go to the "Identity Verification" page, and fill in and submit using the principle "actual residential address + corresponding proof document." After submission, the review is usually completed within minutes to a few hours, though in some cases it may take longer than 24 hours. Monitor the notifications in the User Center during this time.
