How to Complete KYC for OKX Users in Indonesia?
Indonesian users can complete KYC verification on the OKX platform. Indonesia is within OKX's supported service regions. The platform adjusts verification standards according to local regulatory requirements. Indonesian users should follow the platform's guidance to complete verification.
Prerequisites
Before you begin, confirm the following conditions:
Hold a valid identity document issued by the Indonesian government. Commonly accepted documents include the Indonesian Resident Identity Card (KTP), passport (Indonesian passport or foreign passport), and driver's license.
Photos of the document are already prepared. Ensure all four corners are visible, there is no glare, and the text is clear and legible.
Stable network environment. It is recommended to use an Indonesian local IP address to complete verification. Avoid using VPNs or proxies, otherwise risk control may be triggered.
Please note: verification requirements vary by region. Some Southeast Asian countries may be required to provide a tax ID or bank account proof. Indonesian users should refer to the specific requirements shown on the system page.
Step 1: Register an Account and Confirm Country of Residence
What to do: Complete registration through the OKX official website or App, then enter the identity verification process.
How to do it:
Open the OKX official website or App, click [Sign Up].
Complete registration using email or mobile number. Indonesian users can use a +62 mobile number.
After successful registration, go to [User Center] - [Identity Verification], and select "Indonesia" in the [Country/Region of Residence] field.
What completion looks like: Successfully registered account, entered the identity verification page, and residence has been selected as Indonesia.
Step 2: Fill in Personal Information
What to do: Fill in personal information on the verification page that exactly matches your identity document.
How to do it:
Fill in personal information according to the on-screen prompts: Name (must be exactly the same as on the identity document), Date of Birth, Nationality.
Fill in the complete residential address, including street, city, and postal code.
What completion looks like: All required fields marked with an asterisk (*) have been filled in, and the information matches the original document exactly.
All information filled in must be exactly consistent with the identity document, otherwise the verification may fail.
Step 3: Select Document Type and Upload ID Photos
What to do: Select the type of document you hold according to the page prompts, and upload clear photos.
How to do it:
Document types commonly supported by OKX include:
Indonesian Resident Identity Card (KTP) (preferred for local users)
Passport (internationally accepted, optional for Indonesian users)
Driver's License (supported in some countries/regions)
Photo requirements:
Use the original document for shooting; screenshots, re-photographed images, or photocopies are not accepted
All four corners must be visible, with no cropping of the edges
No glare, no obstructions, no watermarks
Text and photo are clear and legible
If the document has a front and back (such as KTP), both sides need to be uploaded
What completion looks like: Document photos are successfully uploaded, and the system shows the upload progress bar complete.
Step 4: Complete Facial Recognition (Liveness Detection)
What to do: Follow the on-screen instructions to complete facial recognition and confirm that you are the person operating the account.
How to do it:
Remove obstructions such as glasses, hats, and masks.
Operate in an environment with sufficient light and a clean background, avoiding backlighting or shadows on the face.
Place your face within the frame, and follow the prompts to complete actions like blinking and head turning.
What completion looks like: Facial recognition passes, and the page prompts you to proceed to the next step.
Common reasons for facial recognition failure include: wearing obstructions, insufficient light, or not completing the actions as required.
Step 5: Wait for Review and Check the Result
What to do: After submission, wait for the OKX review team to process it.
How to do it:
Regular review is usually completed within 30 minutes. In some cases, it may take up to 1-3 business days.
Review results will be pushed via in-app notifications, message center, or registered email.
If the review is not passed, the system will indicate the reason for rejection (e.g., "blurred document", "information mismatch"). Correct accordingly and resubmit.
What completion looks like: Receive a notification that review has passed, the identity verification page shows "Verified", and account permissions are unlocked.
Common Reasons for Failure
Unclear document photos: Blurry, glare, incomplete corners or use of screenshots/re-photographed copies.
Document has expired: Submitting a KTP or passport that has exceeded its validity period.
Information filled in does not match the document: Name or document number has discrepancies with the original document.
Facial recognition did not pass: Wearing obstructions, insufficient light, or actions not completed as required.
Region support issue: If the system shows "Document issuing country not supported", the document type may not be accepted. Try submitting a passport instead.
Risk Notice
Indonesia's regulatory policies on cryptocurrency trading may change at any time, and OKX may adjust its service scope for Indonesian users accordingly. It is recommended to follow OKX official announcements for the latest policies.
One set of identity information can only verify one OKX account and cannot be reused.
Submitting false documents is a violation of the user agreement and may result in permanent account freezing.
KYC verification is free. Do not trust any third-party services claiming "pay to guarantee verification passing".
Next steps: After confirming your KTP or passport is within validity and the information is clear, open the OKX App and enter the [Identity Verification] page. Follow the prompts to complete personal information, document upload, and facial recognition. After submission, pay attention to the review notification; results usually come within 30 minutes to 1 business day. You can use referral code 24U2795 when registering.
