How to Complete KYC on OKX for Vietnamese Users?

Vietnamese users can complete KYC verification on OKX. OKX serves over 200 countries and regions, with Vietnam included. The verification process is the same as for most international users: simply use your passport or ID card to complete identity verification.

Prerequisites

Before you start, confirm the following:

1. Have a valid ID document. Vietnamese users can usually use a passport (preferred, internationally accepted) or a Vietnamese ID card (if the system supports this option).

2. Prepare your document photo. Ensure all four corners are visible, no glare, and the text is clear and legible.

3. Stable internet connection. It is recommended to complete the verification using a local Vietnam IP address. Using a VPN or proxy may trigger risk controls and cause verification failure.

Vietnam falls within Southeast Asia, where OKX has wide coverage, but specific KYC standards may vary based on what is shown on the verification page.

Step 1: Register an account and select country of residence

What to do: Register via the OKX website or app and go to the identity verification page.

How to do it:

1. Open the OKX official website or app and click [Sign Up].

2. Register using your email or phone number. Vietnamese users can use a +84 phone number to receive the verification code.

3. After successful registration, go to [User Center] - [Identity Verification].

4. Select "Vietnam" under [Country/Region of Residence].

What counts as done: You have successfully registered an account, entered the identity verification page, and selected Vietnam as your country of residence.

OKX automatically matches the corresponding KYC standards based on the country of residence selected during registration. The verification interface for Vietnamese users usually shows international standards with the passport as the primary recommended document type.

Step 2: Select document type and fill in personal information

What to do: On the verification page, choose the type of document you hold and enter your personal information exactly as it appears on the document.

How to do it:

1. In the document type options, select Passport (internationally accepted, recommended) or the Vietnamese ID card option if displayed by the system.

2. Fill in your personal information according to the page prompts:

   • Full Name: Must match the name exactly as spelled on your passport (including capitalization and spaces).

   • Date of Birth: Enter as recorded on your passport (YYYY-MM-DD format).

   • Document Number: Enter your passport number or ID card number accurately.

   • Nationality: Select "Vietnam".

What counts as done: All information is filled in and matches the original document exactly.

The passport is the universally accepted KYC document type, and Vietnamese users are usually advised to complete verification with a passport. If the name and date of birth on the passport photo page do not match the information you entered, the system will reject it during the comparison.

Step 3: Upload document photos

What to do: Upload a photo of the passport bio-data page or ID card as prompted.

How to do it:

1. Click the upload area and select the document photo you have already taken.

2. Photo requirements:

   • Use the original document to take the photo; screenshots, scans of copies, or reproductions are not accepted.

   • All four corners must be visible; the document must not be cropped.

   • No glare, no obstructions, no watermarks, no filters.

   • Text and photo must be clear and legible.

   • Supported formats: JPG, JPEG, PNG (subject to the actual page prompts).

What counts as done: The document photo has been successfully uploaded, and the system shows the upload progress bar as complete.

When uploading a passport, Vietnamese users need to capture the bio-data page containing the photo and signature. If uploading an ID card, both the front and back must be photographed and uploaded.

Step 4: Complete facial recognition (liveness detection)

What to do: Follow the on-screen instructions to complete facial recognition and confirm that you are the person in the document.

How to do it:

1. Remove glasses, hats, masks, or any other obstructions; ensure your face is fully visible.

2. Perform the process in an environment with even lighting, avoiding backlight or shadows on your face.

3. Position your face within the frame and follow the prompts to complete the blinking, turning your head left and right, and opening your mouth actions in sequence. Hold each action for 1-1.5 seconds.

4. If the first attempt fails, you can retry within 30 minutes; after the time limit, you will need to restart the verification process.

5. Check App permissions: iOS requires "Camera" permission; Android requires "Camera", "Storage", and "Body Sensors" permissions.

What counts as done: Facial recognition is successful, and the page prompts you to proceed to the next step.

Common reasons for facial recognition failure include wearing obstructions, insufficient lighting, completing actions too quickly, or not holding an action for the required duration.

Step 5: Submit for review and wait for the result

What to do: After submitting the verification application, wait for the OKX review team to process it.

How to do it:

• Standard review is usually completed within 30 minutes to 1 hour. During peak periods, it may take 1 to 3 business days.

• The review result will be pushed via in-app notification, site message, or registered email.

• After submitting, do not resubmit or modify the uploaded materials, as this may reset your place in the review queue.

What counts as done: You receive a notification that the review has been approved, the identity verification page shows "Verified", and your account permissions are unlocked.

Common Reasons for Failure

• Unclear document photo: Blurry, glare present, not all four corners visible, or using a copy/screenshot.

• Information does not match the document: Name spelling, date of birth, or document number differs from the original document.

• Facial recognition failure: Wearing obstructions, insufficient lighting, or not completing actions as required.

• Network or device permission issues: The app does not have camera permission, or an unstable network caused the upload to be interrupted.

Risk Notice

• Regulatory policies for cryptocurrency trading in Vietnam may change, and OKX service coverage may adjust accordingly. Stay tuned to official OKX announcements for the latest information.

• One set of identity information can only be used to verify one OKX account and cannot be reused.

• Submitting false documents violates the user agreement and may result in permanent account freezing.

• KYC verification is free. Do not trust any third-party services claiming to "guarantee verification for a fee."

Once you have confirmed your passport or ID card is within its validity period and the information is clear, open the OKX app, go to the [Identity Verification] page, and follow the prompts to complete personal information entry, document upload, and facial recognition. After submission, monitor the review notification; the result usually arrives within 30 minutes to 1 business day.