OKX KYC Rejected – How to Resubmit?
OKX KYC rejection can be resubmitted. But the key is: first understand why you were rejected, then correct your materials accordingly; do not just upload the same files again. After rejection, the page usually shows the reason, and your registered email will also receive a detailed explanation.
Prerequisites
Before resubmitting, confirm three things:
You are logged into your OKX account and it is in good standing.
You have seen the specific rejection reason – the page will show a brief description.
You have the corrected materials at hand (retaken ID photo, verified document information).
Step 1: Find the rejection reason and pinpoint the issue
What to do: Go to the identity verification page and check the specific reason for rejection.
How to do it:
Log in to the OKX app, go to [User Center] → [Identity Verification] page.
The status will show "Rejected", and a rejection note is usually displayed below.
If the page does not show details, you can tap "Verification Feedback" to view them. Your registered email will also receive a detailed explanation of the reason.
Common rejection reasons and corresponding issues:
| Rejection message | Issue |
|---|---|
| ID photo blurry/glare | Photo does not meet requirements |
| ID has expired | Document expired |
| Name/DOB mismatch | Information entered does not match ID |
| Facial recognition mismatch | Face obscured or poor lighting |
| ID already verified | Identity already used on another account |
| Changing identity verification info | Platform prohibits changing the verified person or document |
| Using a photo of a photo/screenshot/edited image | Not an original photo |
What counts as done: You clearly know the specific reason for this rejection and what needs to be corrected.
Step 2: Correct materials based on the reason and resubmit
What to do: After adjusting your materials according to the rejection reason, start a new submission on the identity verification page.
How to do it:
Case A: Photo issues
Retake both sides of your ID using your phone's native camera in a well-lit environment with a plain white background.
Make sure all four corners of the document are visible, there is no glare, and all text is clearly readable.
Do not use photos of a screen, screenshots, scans, or edited images.
Case B: Incorrect information
On the [Identity Verification] page, re-enter and check your name, ID number, date of birth and other fields.
Make sure the entered details match the original document exactly, character by character – pay attention to capitalization, spaces, and punctuation.
Case C: Document expired or unsupported type
Check whether your document is still valid. Expired documents cannot be accepted.
Confirm that the document type is among the platform's supported types (e.g., national ID card, passport, driver's license).
Case D: Facial recognition failure
Remove hats, glasses, masks or other obstructions so that your face is clearly visible.
Ensure sufficient lighting, face the camera directly, and follow the on-screen instructions to complete the action.
What counts as done: All materials are ready, and you have tapped [Submit] to enter a new round of review.
Step 3: If you selected the wrong option for additional verification, you can choose again
What to do: If you were asked to complete additional verification (such as proof of funds) and selected the wrong option, you can re-select.
How to do it:
Go to the additional verification page in the app and tap [Update Now].
Re-select the correct information and upload the corresponding supporting documents, then submit.
What counts as done: You have resubmitted with the correct option and supporting documents, and the review process has started.
Step 4: If you cannot resolve it yourself, contact customer support
What to do: If you fail multiple times or encounter restrictions that you cannot lift yourself – for example, the system determines you are "changing the verified person/document" – contact online customer support.
How to do it:
Log in to the OKX app and go to [Help Center] → [Contact Customer Support].
Provide your account ID, a screenshot of the rejection, and the corrected ID photos.
If the failure is due to system identification reasons (e.g., ID already verified), you need to provide your ID number to customer support for verification and handling.
What counts as done: Customer support has accepted your issue, or you have received a clear resolution plan.
Common Rejection Patterns
Many people, after being rejected, don't check the specific rejection note and just resubmit the same photo repeatedly, resulting in consecutive failures. Another often overlooked issue: the platform explicitly states "changing identity verification information is prohibited." If the system determines you are trying to switch the person or document, verification will fail and the restriction cannot be lifted.
Risk Reminders
Do not submit false or someone else's documents. OKX's compliance team will verify the authenticity of documents; once fraud is detected, the account will be frozen.
One identity can only be used to verify one account; it cannot be reused.
Do not trust any third-party service that claims "paid guaranteed verification." KYC review is free of charge.
Log in to the OKX app, go to the [Identity Verification] page to check the rejection reason. Correct your materials according to the reason, then resubmit. After submission, pay attention to in-app notifications and your registered email; the review result usually comes within 24 hours.
