What Are the Common Reasons for Binance Permanent Resident Card Upload Rejection?
If your Permanent Resident Card upload is rejected on Binance, it is usually not because the card itself is invalid, but due to photo quality problems, system regional restrictions, or inconsistencies between your registered information and the details on the ID document. Binance US explicitly accepts "Permanent Resident Card" as a valid verification document, but whether you can use it depends on the nationality and country/region of residence you selected — the system will only display ID options supported for that region, and unsupported document types cannot be uploaded.
Prerequisites
Before you start troubleshooting, confirm two points:
Find out the specific reason for rejection — log in to the Binance App, go to the [Identity Verification] page to check the rejection prompt text, as different reasons correspond to different handling methods.
Confirm that your Permanent Resident Card is within its validity period — Binance requires the ID document to have a remaining validity of no less than 6 months, insufficient validity may lead to rejection.
1. Document type not supported for your current registered region
Check if your Permanent Resident Card is accepted by the system for your registered region.
Binance's identity verification system dynamically displays available ID options based on the nationality and country/region of main residence you selected. If your country of residence is not within the support scope of this card, the system may not even provide this option for selection.
Scenario A / Registered on Binance US: According to Binance.US official policy, Permanent Resident Card is one of the explicitly accepted ID types.
Scenario B / Registered on Binance International: The available ID list for users in some countries/regions may not include Permanent Resident Card. For example, non-Japanese nationals registered in Japan can only use "Special Permanent Resident Certificate" or "Residence Card" for verification, instead of a general Permanent Resident Card.
Verification completion standard: Go to the [Identity Verification] page, check if the displayed ID type list includes "Permanent Resident Card" — if it is not on the list, this document is not supported for your registered region.
2. Photo quality issues (the most common cause)
Check if the uploaded photo meets the requirements of Binance's OCR recognition system.
Based on Binance official help documentation and aggregated review failure experiences, the following problems will lead to photo rejection:
Blurry image: The text on the ID is unclear and cannot be recognized by OCR
Glare or shadow: Strong direct light on the ID surface causes white reflective spots
Cropped document edges: All four corners of the ID are not fully included in the frame
Insufficient light: Text appears dark with insufficient contrast
Uploaded screenshot or copy: Binance requires photos taken of the original physical document, and does not accept scanned copies, photocopies, screenshots, or any edited images
Verification completion standard: Confirm that your newly taken ID photo is clearly legible, free of glare, has all four corners fully visible, and is shot directly from the original physical document.
3. Information mismatch
Check if the personal information you filled in during registration is consistent with the information on your Permanent Resident Card.
Name spelling: The legal name you filled in during registration must be exactly the same as the name on the ID, including case, spaces and special characters
Date of birth: Make sure the input date format matches the one on your ID
ID number: Make sure the input number is completely identical to the number printed on the card
Address information: If there is an address printed on your Permanent Resident Card, it must match the residential address you filled in for your Binance account. Binance.US explicitly requires address matching, and a mismatch may lead to verification failure
Common failure cause: The name printed on the ID includes a middle name or suffix, but you only filled in the first name and last name during registration, leading the system to determine a mismatch.
Verification completion standard: You have checked each field of your registered information against the ID details one by one, and confirmed all entries are completely consistent.
4. Account risk control or other reasons
Rule out if the verification rejection is caused by abnormal account behavior.
The following situations may also lead to verification rejection or account restriction:
Logging in from a restricted region using a VPN — Binance will mark accounts accessed from sanctioned countries or restricted regions
Operating multiple accounts on the same device — The platform does not allow one user to hold multiple accounts
KYC information inconsistent with registered details — The system will automatically reject the submission as high-risk information
If you have ruled out all the above points, confirmed the document type is in the supported list, the photo is clear, and all information matches, but you still face rejection, you can contact online customer service to submit an appeal.
Verification completion standard: You have eliminated all account risk control factors, and confirmed if you have contacted Binance online customer service for support.
Quick Reference Table for Rejection Causes
| Rejection Cause | Common Trigger Scenarios | Solution |
|---|---|---|
| Unsupported document type | "Permanent Resident Card" option does not appear in the system list | Use your passport or other ID types listed by the system instead |
| Blurry/glare/cropped photo | Using beauty camera, insufficient light, cropped document edges | Re-shoot the ID with your phone's rear camera under natural light, make sure all four corners are fully visible |
| Mismatched information | Name spelling, date of birth, or address does not match the ID details | Recheck and refill the information to ensure 100% consistency before resubmitting |
| Expired ID | Remaining validity of the ID is less than 6 months | Replace with a valid ID or renew your card before resubmitting |
| Account risk control trigger | Using VPN, logging in from restricted regions, multiple accounts on one device | Eliminate the risk control factors then try again, or submit an appeal to support |
After completing the four steps of troubleshooting above, you should be able to locate the exact cause of the rejection. If the problem comes from photo quality, take a new set of qualified original document photos and resubmit; if it is caused by mismatched information, correct your registered information before trying again; if you confirm it is a system error or a problem that cannot be resolved by yourself, contact customer service to submit a support ticket for appeal.
