What You Need to Prepare When Resubmitting Binance KYC Photos Rejected for Blurry Document Text
After your KYC submission is rejected due to blurry text on your uploaded photo, you do not need to prepare random new photos, but a full set of high-definition original document photos that fully meet Binance's system recognition standards. The core operation is to optimize the shooting environment according to the rejection prompt, then take a new photo on the spot using your phone's native camera and submit it.
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Pre-Checks Before Resubmission
Confirm two things before you start resubmitting:
Check the specific rejection reason — Log in to your Binance App, go to the [Identity Verification] page to view the red prompt text. If the reason shows "Unclear document", follow the steps in this guide; if the reason is "Information mismatch" or other issues, you need to correct the relevant information before taking new photos.
Prepare your original ID document — Confirm your ID is within its valid period. Binance does not accept copies, scans, screenshots, or edited images of any kind.
1. Prepare Shooting Environment and Device
What to do: Before taking new photos, adjust the lighting and shooting position properly.
How to do it:
Lighting: Choose a spot near a window during daytime for even natural light, avoid direct overhead light that causes glare. Binance official rules explicitly require "all photo-taking steps to be completed in a well-lit environment".
Background: Lay your ID flat on a dark solid-colored table, avoid glass surfaces that cause glare or folded document edges that create shadows.
Device: Use your phone's rear camera (which usually delivers better image quality than the front camera), turn off beauty mode, disable flash, and enable HDR to boost text contrast. Official note: Do not use filters, and do not wear hats or glasses during the facial verification step.
Completion criteria: Confirm that under your current ambient lighting, there is no glare or shadow covering any text on the laid-flat ID.
Common failure reasons: Retaking photos in low-light environments, or continuing to use beauty camera apps. Binance's system requires high-definition original photos shot with a native camera; beauty mode reduces text clarity to a level unrecognizable by the system.
2. Retake Your ID Photos
What to do: Take ID photos that meet Binance's recognition standards using your phone's native camera.
How to do it:
Based on Binance official instructions and aggregated user experience, follow these key points when shooting:
Hold your phone camera perpendicular to the ID, keep a distance of 20-30cm, wait for the auto-focus to finish before pressing the shutter
Make sure all four corners of the ID are fully within the frame, with no glare or obstruction
If you are using an ID card, take separate photos of the front and back sides, submit each one individually, do not stitch multiple photos together
All photos must be colored, high-definition, and shot from the original document — copies, scans, screenshots and edited images are not accepted
Completion criteria: You have taken the new photo with your native camera, and all text is clearly legible and all four corners of the ID are fully visible when you preview the image.
Risk warning: Submitting edited or modified ID photos is a serious platform rule violation, and may lead to permanent account ban once detected.
3. Resubmit Your Verification
What to do: Upload your newly taken ID photos in the Binance App.
How to do it:
Log in to Binance App, go to [User Center] - [Identity Verification]
Click the "Retry" or "Resubmit" button
Upload your newly taken ID photos (upload both front and back sides if you are submitting an ID card)
Complete the facial recognition verification step
Pre-submission check: Make sure the personal information you filled in is 100% consistent with the information on your ID — including name spelling, date of birth and ID number, any character deviation will lead to audit failure.
Completion criteria: Your photos are re-uploaded and submitted, and the page status shows "Under Review".
4. If You Fail Again: Contact Customer Support
What to do: If you have tried self-service resubmission multiple times and still failed, and you confirm all your materials are real and valid, initiate the manual review channel.
How to do it:
According to Binance official Help Center guidelines:
Log in to your account, enter the [Help Center], search for the keyword "KYC Appeal"
Click the [Contact Support] or [Submit Ticket] button
Select "Identity Verification Rejected" as your issue type
Upload supplementary materials: A selfie of you holding the front side of your ID, a close-up shot of the ID information page, and a screenshot of the system rejection notice
Note the failure time, your device model, and all operation steps you have already tried in the description box
Manual review usually gives feedback within 72 hours.
Completion criteria: You have submitted the manual review ticket and received a unique ticket number.
Common failure reasons: Uploading the same low-quality photos you used before when submitting the ticket, without improving the shooting quality. Manual review also strictly checks the quality of your submitted photos.
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Quick Check List for Resubmitting Photos
| Preparation Item | Specific Requirement |
|---|---|
| Lighting | Natural daytime light, no glare from direct overhead light |
| Shooting Method | Use phone native camera, turn off beauty mode, disable flash |
| ID Placement | Lay flat on dark solid-colored table, all four corners fully in frame |
| Photo Type | Shot from original document, copies, screenshots, edited images are not accepted |
| Submission Method | Submit via Binance App only, submission is not supported on web |
| Post-Failure Handling | Access the manual review channel and submit appeal materials |
After resubmitting your photos, you only need to check the Binance App message center for audit results. If you get rejected again, do not repeatedly upload the same old photo — first optimize your shooting environment to take a new set of clearer original photos before resubmitting. If you have failed multiple times and confirm all your materials are authentic, switch to the manual review channel to submit your appeal, and wait for support feedback within 72 hours.
