If a relayer doesn't fill your order, you usually don't have to wait long before you can actively trigger a refund. The specific waiting window depends on the order deadline, which is normally shown clearly when you start the transaction.
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Step 1: Check How Much Time Is Left on the Order Deadline
The order deadline is the last time you allow the relayer to complete the order. It may also be called a timeout height or expiry height.
- If you didn't see a countdown when starting the transaction, check the order details page in your history to see whether the status shows "expired" or "canceled."
- If you can't find the exact timeout time, it's best to wait 30 minutes to 1 hour first. Cross-chain operations may be delayed during peak periods or when gas fees are low, but most issues are resolved within that time.
- If the status shows "expired" and your wallet balance hasn't changed, you can most likely go straight to the refund process.
Step 2: Trigger the Refund and See Whether the Button Is Available
After the order expires, the relayer usually won't process that transaction anymore. At this point, go to the order history page and look for an action entry.
- If a "Refund" or "Claim" button appears in the order details: click it directly to start the refund transaction, and the funds will be returned to the source chain address through the original route.
- If there is no refund entry on the page: you may need to contact customer support manually, provide the transaction hash, and ask them to release the assets manually.
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Step 3: Where Does the Refund Go? And Two Easy-to-Miss Details
The refund can be triggered automatically, but if you can't find the entry, the issue may be caused by two details:
- Check the wallet network: refunds are usually completed through contract transactions. They can only be executed successfully when the corresponding chain network connection is normal and the wallet balance is enough to pay the target chain gas fee. Switch to the source chain network and confirm that your wallet has enough gas fees.
- Confirm that "refund" is an active operation: some bridges do not execute refunds automatically. Instead, you need to manually start the refund after the timeout. If you don't take action, the assets may remain locked in the contract.
How to verify that the operation is complete: go to the order history or transaction records page. If the status changes from "pending" to "failed" or "canceled," and a refund record appears in your wallet, then the refund process is complete.
