What to Do When OKX KYC ID Card Upload Fails?
If your OKX KYC ID card upload fails, don't keep retrying. According to the official help center, rejections usually fall into the following categories: photo quality issues, network or app permission problems, or mismatched information between the ID and the submitted details. Identifying the exact cause and addressing it systematically is far more effective than repeatedly submitting the same material.
Step 1: Check the Specific Reason for Failure
What to do: Log into the OKX app, go to the identity verification page, read the failure notice, and check your registered email for a detailed rejection explanation.
How to do it:
Open the OKX app, tap the profile icon (top left) → [User Center] → [Profile and Settings] → [Profile] → [Identity Verification].
The page will display your verification status and the failure reason. If no details appear, check your registered email — the system sends the specific rejection reason there.
Common failure reasons and what they mean:
| Failure Message | Underlying Issue |
|---|---|
| Blurry photo, glare, overexposure | ID photo quality unacceptable |
| ID card expired | Remaining validity less than 60 days, or already expired |
| Name/date of birth mismatch | Personal details entered do not match the ID |
| Photo edited/cropped/screenshot | A scanned copy, photo of a screen, or non‑original image was uploaded |
| Four corners of the ID not fully visible | The entire ID was not captured in the frame |
| ID card already verified | This identity is already linked to another account |
Completion criteria: You know exactly why the submission was rejected.
Step 2: Fix the Problem Based on the Reason
What to do: Resolve each issue one by one, then resubmit.
How to do it:
Case A: Photo quality issues
- Take photos of the front and back of your ID using your phone's native camera in a well‑lit environment with a plain white background.
- Make sure all four corners are visible, there is no glare, and all text is legible.
- Upload original photos only — no screenshots, photos of photos, or scans. OKX clearly states that screenshots, non‑original files, or images edited with image‑processing software are not accepted.
- Use color images and ensure the overall picture is clear.
Case B: Expired ID
- The platform requires the ID to be valid for at least 60 days. If the remaining validity is less than 60 days, you must renew your ID and submit the new one.
Case C: Mismatched information
- On the identity verification page, double‑check your name (watch for spaces and capitalization), ID number, and date of birth, ensuring they match the physical ID exactly, character for character.
Case D: App cannot upload photos / camera cannot be accessed
- Check that your network connection is stable and that the camera permission for the OKX app is enabled. On both Android and iOS, go to system settings, find OKX, and grant camera access.
- If the problem persists, back up your Web3 wallet mnemonic phrase and private key, then uninstall and reinstall the app, or update to the latest version.
Case E: ID already verified
- One identity can only be used to verify one account; duplicate verification is not allowed. Contact OKX customer support, provide your ID number, and ask them to investigate.
Completion criteria: All issues have been corrected according to the reason, and you can proceed to Step 3 to resubmit.
Step 3: Resubmit for Review
What to do: After fixing the problem, resubmit your documents on the identity verification page.
How to do it:
- Return to the [Identity Verification] page and tap [Verify Now] or the resubmission entry.
- Follow the prompts to upload the new ID photos and complete the facial recognition.
- Monitor the page after submission. Reviews usually take a few minutes to several hours, but complex cases may extend up to 48 hours.
Completion criteria: The page shows "Under review" or "Submitted".
Common Reasons for Rejection
Many users are rejected and keep submitting the same photo without reading the specific rejection reason, resulting in repeated failures. Particularly the "non‑original file" rule: screenshots, photos of printouts, and scans are all rejected outright. You must use the original ID for the photo.
Risk Reminders
- One identity document can verify only one account; it cannot be reused.
- Submitting false or someone else's ID will be checked by OKX's compliance team for authenticity. Once discovered, the account will be frozen.
- Do not trust any third‑party services claiming "guaranteed KYC approval" — the KYC review is free of charge.
Next steps: Log in to the OKX app, go to the [Identity Verification] page to check the rejection reason. Correct the documents accordingly and resubmit. If you cannot resolve the issue on your own, visit the [Help Center] to contact online customer support and provide your account ID and a screenshot of the failure page. When registering, you can use the referral code 24U2795.
