What to Do If OKX KYC Shows "Under Review"? How to Check Progress

OKX

12 July 2026

A OKX KYC status showing "Under Review" is completely normal and requires no additional action from you. The only channel to check the progress is the identity verification page inside the OKX App. Once submitted and barring any issues, results typically come within 30 seconds to 24 hours.

Prerequisites

Before checking the progress, confirm these two points:

You have submitted a KYC verification application, and the page shows the status as "Under Review" or "Pending".
The documents you submitted meet the basic requirements (clear, no glare, complete information); otherwise, the review time may be extended.

Step 1: Check the Review Status in the App

What to do: Open the OKX App, go to the identity verification page, and check the current review progress.

How to do it:

Log in to the OKX App and tap the [User Center] icon (avatar) in the top-left corner of the home screen.
Go to [Profile and Settings] → [Profile] → [Identity Verification].
The page will display your current verification level and review status:
- Under Review / Pending: Your documents have been submitted and are awaiting review.
- Verified / Approved: Verification is complete.
- Rejected: The documents did not meet requirements. Tap "Verification Feedback" to see the specific reason; a detailed explanation will also be sent to your registered email address.

When this step is complete: You have identified the exact status text displayed on the page and know which stage you are in.

Step 2: Judge Whether Intervention Is Needed Based on the Review Duration

What to do: Based on how long it has been since submission, decide whether to continue waiting or contact customer support.

How to do it:

Within 30 seconds after submission: The system performs an automatic initial review. When the documents are clear and accurate, approval can be nearly instant.
2–6 hours after submission: This is the normal review window; most users receive a result during this period.
Within 24 hours after submission: If a manual re-check is required, it usually takes no longer than 24 hours.
No result after 24 hours: Contact customer support through official OKX channels to check the progress.

During peak times or for complex cases, the review time may extend to 48 hours. For additional checks (such as proof of funds or proof of address), the review is usually completed within 24 hours as well.

When this step is complete: You know exactly which review stage you are in and how long you should wait before reaching out to customer support.

Step 3: Contact Customer Support If No Result Within the Time Limit

What to do: If the review time exceeds the normal range, check the progress through official channels.

How to do it:

Open the OKX App or website and go to [Help Center] → [Contact Support].
Provide your account ID, the submission time, and the current status shown on the page.
If you have submitted documents for a restricted account review and have not received an update for over 48 hours, you can also inquire through customer support and provide the ticket number to check progress.
Never send your password, verification codes, private keys, or seed phrases.

When this step is complete: Customer support has accepted your inquiry, and you have received a ticket number or a clear response.

Common Reasons for Failure

Many users repeatedly refresh the page or resubmit the same documents after submission, which can actually cause the system to process the request multiple times or even temporarily lock the process. As long as the status shows "Under Review" after submission, the system is queued to process it—frequent operations will not speed things up. Another common mistake is relying solely on email notifications while ignoring the fact that the most up-to-date progress is on the identity verification page inside the App—emails may be delayed or land in the spam folder.

Risk Reminders

Do not trust any third-party services that claim to offer "paid accelerated verification" or "progress checking on your behalf"—OKX KYC review is free, and progress can only be queried through the official page.
Do not check your verification status through unofficial channels, and beware of phishing websites that try to steal your account information.
During the review period, you cannot resubmit or modify your document information. If your documents are rejected, you must correct them based on the rejection reason and resubmit.

Next step: Log in to the OKX App, go to the [Identity Verification] page, and check the current status. If it shows "Under Review," just wait—most users receive a result within 24 hours. If there is no update after 24 hours, check the progress through the online customer support in the OKX official Help Center. You can use referral code 24U2795 when signing up.