How to Handle Binance KYC Stuck Under Review? Solutions
After submitting KYC verification, it keeps showing "Under Review" — you're not sure if it's being processed or stuck. This is a common situation for many Binance users. This article explains what the normal waiting time is and when you need to take action.
1. Normal Binance KYC Review Time
| Verification Level | Normal Waiting Time | Peak Time Waiting |
| L1 Basic Verification | A few seconds to 5 minutes | Within 30 minutes |
| L2 Advanced Verification | 10 minutes to 2 hours | Up to 24 hours |
| L3 Video Verification | 1-3 business days | Up to 7 business days |
You only need to take action if L2 verification still shows "Under Review" after 24 hours. Within 24 hours is normal waiting time, no action needed.
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2. Common Reasons for Long Review Times
Reason 1: Poor quality of submitted materials. Blurry images, glare, or incomplete document information require manual verification by reviewers, taking longer.
Reason 2: Platform review peak periods. When the cryptocurrency market fluctuates significantly, new user registrations surge, KYC review queue times increase, possibly exceeding 24 hours.
Reason 3: Document information triggers manual review. If the system's automatic review fails, it moves to the manual review queue, which takes longer than automatic review.
Reason 4: Account triggers compliance checks. Account registration information triggers the compliance system, requiring additional checks. This situation takes the longest.
3. Steps to Take After 24 Hours
Step 1: Check Submission Status
Go to Binance APP → Profile → Identity Verification → Check if the current status is "Under Review" or "Returned".
If the status is "Returned" or "Rejected", the review has a result. Resubmit as required.
If the status is still "Under Review", proceed to the next step.
Step 2: Contact Binance Customer Support
APP → Homepage → Customer Service icon (top right) → Online Chat.
Provide the following information to the agent:
- Time of KYC submission
- Current status (still showing "Under Review")
- Last few digits of your registered email or phone number
The agent can check the status in the review queue and inform you of the estimated remaining wait time.
Step 3: Follow Agent Instructions
If the agent finds issues with your submitted materials, follow their instructions to resubmit. If it's a queue issue, just continue waiting.
4. Precautions When Resubmitting
If you need to resubmit, avoid these issues this time:
- All four corners of the document must be fully visible
- Ensure sufficient lighting in the shooting environment, turn off the flash
- Do not use photocopies or photos of photos
- Perform facial recognition in natural light, facing the camera directly
- Ensure the name entered in L1 matches the document exactly
5. Frequently Asked Questions
Q: Can I trade normally while KYC is under review? Basic trading is possible, but withdrawal limits are very low. Normal deposits and withdrawals are only possible after completing L2 verification.
Q: What if KYC is rejected multiple times? Contact OKX via the APP customer service to ask for the specific reason for rejection. Analyze the reason after each rejection, fix the issue, then retry. Do not blindly resubmit.
Q: Do I need to re-verify after KYC is approved? No re-verification is needed as long as the document is valid. You only need to update verification if the document expires or your information changes.
Q: Is Binance KYC verification information secure? As the world's largest exchange, Binance has strict data protection mechanisms. The security level of KYC information is comparable to the document information submitted when opening a bank account.
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