How to Submit OKX KYC Proof of Address? What Documents Are Required

To submit proof of address for OKX KYC, you need to provide a utility bill or bank statement issued within the last 3 months that clearly shows your full legal name and current residential address. You can complete the upload via the in-app path: [Identity Verification] - [Additional Verification], and follow the on-screen prompts to upload your file.

Prerequisites

Before you start the submission process, confirm the following three points first:

1. Your account has completed Level 1 identity verification (submitted ID document + finished face recognition) — proof of address belongs to the Level 2 or additional verification process, you must pass the basic verification first.

2. You have prepared the original copy of the required eligible document — screenshots or copies are not accepted, you must upload a photo or scanned copy of the original document.

3. The address shown on your document matches the residential address you filled in during account registration — the system will cross-compare these two sets of information.

Confirm If You Need to Submit Proof of Address

Goal: Clarify under what circumstances OKX will require proof of address submission to avoid unnecessary operations.

How to check:

Proof of address is not required for all users. You may be asked to provide it in the following scenarios:

• Upgrading to Level 2 verification (above basic verification): You need to submit proof of address to unlock higher withdrawal limits and full transaction features.

• System prompt to "Complete Additional Verification": The platform conducts irregular compliance reviews, and some users will be required to supplement materials including proof of address.

• Withdrawal or transaction triggers risk control: If the system detects that your account information needs to be updated, it may also initiate an additional verification request.

Completion standard: You have confirmed whether the system currently requires you to submit proof of address — go to the [Identity Verification] page, if you see the "Proof of Address" upload entry or "Additional Verification" prompt, you can proceed to the next step.

Common failure cause: Trying to submit proof of address before receiving a system prompt. If the verification requirement is not triggered, the upload entry may not appear. Please log in to the OKX App first and check the status on the [Identity Verification] page before operating.

Prepare Qualified Proof of Address Documents

Goal: Find a valid proof of address document recognized by the OKX system.

How to prepare:

According to requirements from the official OKX Help Center, the following types of documents are accepted for address verification:

• Public utility bills (water, electricity, gas, landline phone, broadband internet) issued within the last 3 months

• Bank statements issued within the last 3 months

• Property management fee payment receipts issued within the last 3 months

• Driver's license (if the full address is clearly visible and matches your registered address)

• Government-issued ID document that displays your current residential address

All documents must meet the following requirements:

• Include your full legal name (consistent with your account registration information)

• Include your current residential address (consistent with your registered address)

• The document issue date falls within the last 3 months

• All text is clear, no glare, all edges and corners of the document are fully visible

Additional note for prerequisites: If you do not currently have a bill or statement that meets the above conditions, you can contact your bank or relevant service provider to request a paper or electronic bill (electronic bills are also accepted, as long as they can clearly display your full name and address).

Completion standard: You have a document that meets all the above conditions, with complete information and an issue date within the last 3 months.

Submit Proof of Address (2 Available Paths)

Goal: Enter the correct verification page and upload your document as required.

How to operate:

Scenario A / Proof of address required for Level 2 verification:

Open the OKX App and follow these steps:

1. Click the top left [All Functions] icon → [Profile and Settings] → [Profile] → [Identity Verification]

2. Select [Level 2 Verification] or [Verify Now] on the verification page

3. Select the corresponding proof of address type as prompted by the system

4. Upload the photo of your document

5. Confirm all information and submit

Scenario B / Proof of address required in additional verification:

Some users will see a system prompt saying "Complete Additional Verification" or "Account Verification Required", in this case:

1. Click [Submit Information] or [Complete Account Verification] to enter the verification page

2. Select [Proof of Address] from the list of materials required by the system

3. Upload your qualified document

4. You may also need to complete a questionnaire or supplement other materials (such as proof of source of funds, proof of source of wealth, etc.)

Completion standard: Your document has been uploaded, and the page shows "Submitted Successfully" or "Under Review" status.

Risk reminder: Do not edit or modify any information on your proof of address document with photo editing tools. The platform uses OCR recognition and background check technology to verify document authenticity, and any confirmed forgery may lead to permanent account suspension.

Track Your Audit Result

Goal: Wait for the review feedback after submission, and correct and resubmit if your application is rejected.

How to process:

• Audit time: The review is usually completed within 24 hours after submission. Please pay attention to notifications in your account message center and your registered email during this period.

• If your verification is approved: The proof of address process is completed, and corresponding function permissions will be unlocked (such as increased withdrawal limits).

• If your verification is rejected: Check the rejection reason in the notification — common reasons include blurry photos, expired documents, mismatched name/address with registration information, document issue date older than 3 months, etc. Fix the problem and resubmit.

Completion standard: You have received the verification approval notification, or you have resubmitted the corrected document according to the rejection reason.

Proof of Address Submission Quick Reference

After you finish the submission and receive the audit result notification, the entire proof of address process is completed. If your verification is approved, go to the [Identity Verification] page to confirm that your new verification level and corresponding withdrawal limit have been updated; if your application is rejected, correct the document according to the reason stated in the notification and resubmit once.