How to Complete OKX KYC Video Verification? Full Dynamic Verification Guide

OKX KYC video verification is not a regular face recognition step, but an independent dynamic verification process involving live customer service representatives, specifically designed for high-risk account operations or C2C merchant identity re-verification. You do not need to repeat any text read by the system, just clearly answer "Yes" after the system finishes playing the risk notice, then submit your application and wait for review.

Pre-verification Prerequisites

Before starting the video verification, confirm the following 4 points:

1. Confirm you are required to complete "C2C Video Verification" rather than regular face recognition - the two processes are different: video verification is located in the C2C fiat trading entry, not on the general identity authentication page.

2. Make sure your OKX mobile App is updated to the latest version - you can confirm this by going to [Profile and Settings] - [About OKX] - [Check for Updates].

3. Prepare the original copy of your valid identity document - you will need to hold or display the document during the video verification.

4. Find a quiet, well-lit space with no cluttered background, to ensure your full face stays within the camera frame for the entire process.

Locate the Correct Video Verification Entry

Goal: Navigate to the dedicated OKX App video verification page, not the general identity authentication page.

Step-by-step operation:

Open your OKX App and follow the path below:

Navigation Path: Home page → Click [C2C Buy Crypto] → Tap [My] on the bottom right → Select [C2C Video Verification] → Click [Verify Now]

Note: The video verification entry only exists in the C2C section, not under [Profile] - [Identity Verification]. If you cannot find the "Video Verification" option on the identity verification page, you are on the wrong page.

Completion standard: You have successfully entered the video verification page, and can see the "Start Recording" or "Join Video Call" button.

Common failure reason: Users repeatedly try face recognition on the general identity verification page, mistaking it for the required video verification. The two processes are completely separate: video verification involves live customer service, while regular face recognition only uses automatic system comparison.

Complete the Dynamic Video Verification Operations

Goal: Follow system prompts to finish the video recording or live verification call.

Step-by-step operation:

Scenario A / Standard Video Verification (Regular C2C Users):

1. Click [Verify Now] or [Start Recording] to enter the video interface

2. Make sure your device sound and camera are turned on, and do not connect to any Bluetooth or wired headphones

3. The system will automatically play a recorded risk notice - you do not need to read along or repeat any content

4. After the voice playback ends, the system will send a "beep" tone as a prompt

5. Confirm all information is correct, then clearly and loudly answer "Yes" right after the beep tone

6. Click the submit button after you finish speaking, then wait for review

Scenario B / C2C Merchant Video Verification (For merchant applicant users):

1. After you submit the merchant application and pass the preliminary review, you will receive a video verification invitation via email or OKX App system notification

2. Navigate to [C2C Buy Crypto] - [My] - [Apply to Become a Verified Merchant] page

3. Click [Join Video Call]

4. The system will show the current number of users waiting in the queue - if there are other users ahead of you, wait patiently and do not exit the page

5. When it is your turn, click [Join Now] to start the real-time video verification call with a live customer service representative

Completion standard: You have finished the video recording and clicked submit, or completed the live video call with customer service, and the page shows "Submitted Successfully" or "Under Review" status.

Additional prerequisite note: C2C merchant video verification is only accessible after you submit the merchant application and pass the preliminary review and receive the official invitation, it is not available to all users directly.

Wait for Review Result and Handle Exceptions

Goal: Wait for the review feedback after submission, retry or contact support if verification fails.

Step-by-step operation:

• Review time: The review is usually completed within 1 hour after submission, you can check the result via the notification in your OKX message center

• If verification fails: You can try to complete the video verification again, or provide additional required authentication information (such as full name, ID number, etc.) before re-submitting

• If you get no feedback after a long time: Click [Live Chat] at the bottom of the Help Center to contact a human customer service representative for support

Completion standard: You have received the review result notification - either verification passed, or you have re-submitted your application after a failure.

Common failure reasons: Your full face does not stay within the camera frame during verification, or your "Yes" response is not clear enough. Note that you cannot complete video verification when your C2C function is frozen, you need to unlock the function first before proceeding.

Check Account Status Changes After Video Verification

Goal: Confirm that the corresponding account functions are unlocked after you finish the video verification.

Step-by-step operation:

• The video verification entry will no longer be visible after you complete the verification - this is normal and does not mean your verification was not recorded

• If you completed video verification because your account was restricted by risk control, go to [Security Center] to confirm if your account status has been restored after verification passes

• If your verification passes but withdrawal or trading functions are still not restored, you may need to submit additional supporting materials (such as proof of funds source, on-chain transaction record screenshots, etc.)

Completion standard: You have confirmed your account status: either the corresponding restricted functions are unlocked, or you have submitted the required additional materials as instructed by customer service.

Quick Reference for Video Verification Key Points

After you finish video verification and receive the review result, the only follow-up action you need to take is to check your account status. If verification passes but functions are still restricted, go to [Security Center] to check if there are any unprocessed risk control alerts, or contact live customer service and provide your work order number to check progress. The disappearance of the video verification entry after you complete the process is a normal system behavior, it does not mean your verification was unsuccessful.