To find OKX compliance notices and your supplementary document deadline, the key entry point is "Profile and Settings" in the App. These notifications are sent by the platform due to regulatory requirements, asking certain users to provide additional information at specific times. You need to log into your own account to view and take action.
A leading global cryptocurrency platform,suitable for both beginners and experienced traders.
New user benefit: 20% off trading fees upon registration!！
Step 1: Find the "Additional Verification" Entry
Compliance notices and document requests are all located in the "Additional Verification" or identity verification section.
What to do: Open the OKX App and go to the "Profile and Settings" area.
How to do it: On the App's home screen, tap the [Full Menu] icon in the top left corner (or tap your avatar directly), then choose [Profile and Settings] - [Profile] - [Identity Verification]. You may see a "Verify Now" or "Submit Information" button — tap it to enter the relevant page.
Completion standard: You have successfully reached the page showing "Additional Verification" tasks or pending items.
Step 2: View the Deadline and Required Documents
Once you enter the page, the system will clearly list the tasks you need to complete and their time limits.
What to do: Check the specific prompts and forms on the page.
How to do it: The system will ask you to complete a corresponding questionnaire or submit supporting documents, such as proof of address, proof of source of funds and source of wealth, etc. According to official information, the review team usually completes the approval within 24 hours after you submit. During this period, pay attention to notifications in the account message center.
Completion standard: You see the specific questionnaire questions or a list of files you need to upload, and you know the final submission deadline.
This process is triggered because OKX regularly checks account compliance and requires some users to update their personal information. This is a normal compliance and legal requirement. If the review fails due to special circumstances, you can choose "Update Now" to resubmit genuine materials and information. At the same time, OKX acknowledges that its risk control system may produce false positives (mistakenly marking regular users as high risk) and promises to improve the information collection process. If you are asked to provide information, simply submit it truthfully.
How to Verify Completion
After submitting your materials, go back to the [Identity Verification] page and check the status. When the page shows "Verified" or no longer displays a "Pending" notice, it means this document submission process is complete.
A leading global cryptocurrency platform,suitable for both beginners and experienced traders.
New user benefit: 20% off trading fees upon registration!！
Next Steps
If your account currently does not have a "Verify Now" prompt, it means there are no compliance notices for you at the moment. We recommend you remember the location of this "Identity Verification" entry. In the future, whenever you receive an in-site message or email notification, come directly here to check specific tasks and deadlines — do not click on any external links.
