If face verification keeps popping up, 99% of the time the problem is not your account but the device and environment. Do not rush to close your account or reinstall. Follow the steps below one by one, and it will likely be solved.
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Step 1: Do Not Rush. Check Your Device and Lighting First
This is the most direct way to fix verification failure. Binance's liveness check is very sensitive to lighting and anything that covers your face. Many failures are not because your face does not match, but because your face is not captured clearly.
Case A: Repeated failure or "No Match" message
Check lighting: Do not operate in backlight, side light, or a place that is too dark. Make sure light falls evenly on your face, with no large shadows.
Remove coverings: Take off hats, sunglasses, and regular eyeglasses. The system needs to see the full outline of your facial features.
Check your device: Make sure the phone camera is clean and not smudged by fingers. Some Android models may have delays in their camera API. If you have another device, such as a tablet, try switching to it.
Case B: Triggered after a new device or long inactivity
If you logged in with a new phone, or have not logged in for more than six months, the system may treat it as a high-risk action and require face verification again. This is not aimed at you; it is a common security rule. Just follow the normal initial verification process.
Step 2: Match Your Situation by Action Path
Even if you passed KYC, certain actions may still trigger temporary face verification. This is part of the platform's risk control rules.
| Trigger Scenario | What Happens and Why | Verification Guide |
|---|---|---|
| Opening a margin account | When you transfer funds to a margin account for the first time, if the system detects risk, it may guide you to complete a new face verification. | Follow the app prompt to finish verification. After success, the margin function will be enabled automatically. Each isolated trading pair may require a separate verification. |
| Triggering abnormal risk control | If your IP address or device fingerprint changes abnormally within a short time, such as changing your residence region, you may be asked to scan your face when logging in or transferring funds. | If verification keeps failing even with normal lighting and device, go directly to Step 3. |
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Step 3: Last Resort — Contact Official Support
If you have ruled out lighting and device problems using the two steps above, but the face verification window still keeps popping up or showing errors, do not keep fighting it yourself.
Contact official support: In the Binance App Help Center, submit a ticket and explain the problem you are facing and the solutions you have already tried. This is the safest path. Do not trust any third-party service that claims to pass face verification for you.
High risk: After account cancellation, there is usually a cooling-off period of several weeks. During that time, even if you register again, your previous device or IP may still be flagged by risk control, causing new account verification to fail. Unless there is no other choice, do not use "cancel and start over" as a solution.
How to Check That the Operation Is Complete
After completing face verification, try to restart the action that was interrupted, such as transfer, withdrawal, or opening a margin account. If the face verification pop-up no longer appears, and you can move to the next step normally, such as entering a code or confirming the order, it means verification passed and the problem is solved.
