Can Binance Face Verification Only Be Completed on an Old Phone?
Face verification is not restricted to older phones. You can complete the verification on any device that meets the system requirements, provided you have enabled camera permissions, ensure adequate lighting, and the device passes Binance's risk control checks.
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The verification process itself does not discriminate between old and new devices; however, new devices are more likely to trigger additional risk controls, leading to a face verification request. Below we explain when verification is triggered, what factors affect success rates, and how to complete it smoothly.
Prerequisites
- You are logged into your Binance account (or are being asked for face verification during login).
- The device's camera is functional and the Binance App has camera permission.
- Your identity document (the one you used for KYC) is handy for information verification.
Step 1: Confirm the scenario that triggered the face verification request
Face verification is a mandatory step in Binance's account security system and cannot be skipped or bypassed. It can be triggered in the following scenarios:
- Completing KYC verification during first registration: The last step of identity verification is a liveness check.
- Risks detected by the risk control system during login: For example, logging in from a new device, IP address change, or abnormal network environment.
- Opening a margin account for the first time: The system guides users to complete face verification based on risk control rules.
- When withdrawing, transferring, redeeming rewards, or increasing deposit limits: The system may require additional face verification.
Completion Criteria: Clearly identify the scenario for which Binance requires your face verification.
Step 2: Preparing to complete verification smoothly on a new device
Whether using an old or new phone, you need to meet the following conditions to complete verification:
- Adequate lighting: Avoid strong backlighting or shadows on your face.
- Simple background: Choose a plain or simple background.
- Remove obstructions: Take off hats, glasses, and masks to ensure your face is fully visible.
- Hold the device steady: Keep the device at eye level and avoid shaking.
- Follow the prompts: Complete head turns, blinking, and other actions as instructed on the screen.
- Operate the account yourself: The face verification must be completed by the account owner. Using someone else's face or documents will cause failure.
Completion Criteria: All of the above conditions are met, then you can initiate verification on the new device.
Step 3: If face verification fails on the new device
If verification repeatedly fails on the new device, troubleshoot from the following aspects:
- Check the App version and system version: Older Android system versions may have camera API compatibility issues, causing abnormal image capture. Upgrading the system can resolve this.
- Turn off VPN/proxy: VPNs can cause IP anomalies that trigger risk controls. Disable them and try again.
- Clean the camera lens: A dirty lens directly affects image quality.
- Check if the device is flagged as "risky": If the device has an unlocked bootloader or installed Xposed modules, it may be detected by the risk control system and cause face verification failure.
Completion Criteria: Identify and resolve the issue, then re-initiate verification.
Step 4: After verification passes
Once face verification passes, the system will automatically approve the login or continue your operation (such as transferring funds, opening margin trading, etc.). If this is the first login on this device after verification, it is recommended to mark it as a "Trusted Device" in the device management list to reduce the likelihood of repeated face verification triggers.
Completion Criteria: Verification passed, and the page automatically redirects to the next step.
Common Failure Reasons
Verification window doesn't pop up or keeps showing errors
If the face verification window does not appear or keeps displaying errors, the most common cause is an outdated app version or device permission settings. Update the App to the latest version and confirm that camera permissions are enabled. If it still doesn't work, contact customer support.
Risk Warnings
- Daily verification attempt limit: Identity verification can be attempted up to 10 times per day. If rejected 10 times within 24 hours, you must wait another 24 hours before trying again.
- Account freezing risk: If multiple people use the same account (e.g., asking a friend or family member to complete face verification), Binance may detect multiple faces and freeze the account. You will need to submit a declaration video and ID photos to unfreeze it.
- Frequent face verification triggers after changing phones are normal: Being asked for face verification when logging in from a new device is a normal response of Binance's risk control system and does not indicate an account problem. After successfully passing verification once, it usually won't be triggered frequently again.
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How to Confirm the Operation is Complete
After face verification passes, the page will display "Verification Successful" or automatically jump to the next step. Then you can proceed with login or transactions. If you are repeatedly asked to verify after passing, check the device management list for unusual devices, turn off VPN or switch network environments, and try logging in again.
