Your ID was rejected due to glare. It is not the system being difficult. The OCR reader cannot recognize the words covered by light spots. The fix is simple: turn off the flash, take the photo in natural daylight, and do not hold the ID in your hand. Follow the steps below to pass in one try.
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Step 1: First, understand why your photo was rejected
Open the Binance app and go to the identity verification page. It will show the rejection reason. If it says "photo is blurry/glare/unclear," the problem is with camera focus or lighting.
Binance verification photo requirements (source: Binance official help center, 2026-08-24):
- Must be a newly taken photo of the original document. Photocopies, scanned copies, and screenshots are not accepted.
- All four corners must be fully visible. Do not crop.
- Text information must be clear and readable. No glare, no reflection, no obstruction.
- No editing, filters, or beauty mode.
- The document must be within its validity period.
What to do: Open the app and go to the verification page. Read the specific rejection reason carefully. Is it "glare," "blurry," or "corners missing"? Solve the exact problem.
Completion standard: You can clearly identify which problem your photo has.
Step 2: Retake the photo — follow these steps
What to do:
- Choose a location: Use a desk near a window with natural daylight. Do not use indoor ceiling lights and do not use flash. Ceiling lights shining directly on the ID's laminate cause the worst glare.
- Place the ID: Lay the ID flat on a dark, solid-colored surface, such as a dark desk or dark mouse pad. Keep all four corners fully unfolded. Do not hold it with your hand while taking the photo.
- Focus: Hold the phone vertically above the ID at a distance of 20-30 cm. Tap the ID area on the screen and wait for autofocus to finish before shooting. After taking the photo, zoom in to check whether the text is clear.
- Photograph both sides: Take a separate photo of the front and back. The front must clearly show the national emblem, issuing authority, and validity period. The back must clearly show the holder's information.
Completion standard: In the photos, every character on the ID can be read clearly when zoomed in, and no light spot covers any character.
Common failure reason: Some people use a beauty camera to photograph their ID. The skin-smoothing feature blurs the microtext on the document. Do not use a beauty camera. Use the system's built-in camera and take the original photo.
Step 3: Key points for face verification
After the ID photo is approved, the next step is face verification, also called liveness detection. The system will ask you to perform actions such as "nod, blink, open mouth" in front of the camera.
What to do:
- Remove anything covering your face: take off glasses, hats, and masks
- Use even lighting and avoid backlight
- Follow the on-screen instructions. Do not make movements too large or too small.
Completion standard: The screen shows "verification successful" or "approved."
Risk warning:
If the person in the submitted ID photo and the person in the face verification video are not the same person, Binance may mark your account as "suspected of using someone else's identity." Account functions may be restricted. Do not help others pass verification. If something goes wrong, the account may be permanently disabled.
How to confirm the process is complete
The status on the identity verification page changes from "under review" or "rejected" to "verified." The review period is usually 1-3 business days. If there is no update after 3 days, go to the help center and contact human customer service to check the progress.
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FAQ
Q: My ID is an old version and has some wear. Can I still use it?
A: Yes, you can, as long as all text and the photo are still clearly readable. If the wear is severe enough that key information such as the ID number or name is unclear, the system cannot recognize it and will reject it. In that case, consider using a passport or driver's license instead, or apply for a new ID first.
Q: I only have an electronic scanned copy of my ID. Can I upload it directly?
A: No. Binance clearly requires "a real-time photo of the original document." Scanned copies, photocopies, and screenshots are not accepted. Just use your phone to take a photo of the physical document.
Q: How long do I need to wait after resubmitting?
A: Automatic review usually takes a few minutes to a few hours. Manual review takes 1-3 business days. Business days mean Monday to Friday, excluding holidays.
