If your ID has expired, you can update it directly in the app. The key is to have these three things ready: a new valid ID + yourself + a well-lit environment.
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The process itself is not complicated, but your account will be restricted during the update, so choose a time when you do not need to trade urgently.
Prepare these before updating
Get these ready in advance to avoid getting stuck halfway:
A new valid ID: Use a government-issued ID card or passport that is still valid, with clear and unobstructed information.
Yourself and a quiet environment: Needed for face verification. Lighting should be even. Do not wear hats or sunglasses, and turn off beauty filters. Otherwise, the system may reject it as "not you."
Update steps
Open the OKX app and follow this path:
Submit your new ID and complete identity verification again
Operation path
Log in to the app, tap [My] in the bottom right → [Security Center] → [Identity Verification].
Tap [Modify Verification] and choose "ID expired" as the reason.
Follow the prompts to photograph the front and back of your ID. Make sure all four corners are visible and there is no glare.
Complete face verification. The system may ask you to blink or turn your head.
Submit and wait for manual review.
Completion standard: The page shows "Verified" and your account functions return to normal.
Common reasons for failure
Poor photos: Glare, blur, cut-off corners, or an expired ID are the most common reasons for rejection.
Face verification failure: Dim lighting, glasses glare, or beauty filters can all cause failure.
Risk reminder
Once you submit an update request, your account enters a review period. During this time, trading and withdrawals are usually unavailable. Avoid submitting during sharp market movements.
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How to check when the update is complete
After submitting, watch your registered email or in-app notification. Review usually takes 1-3 business days. After approval, go to [Security Center] to confirm the status has changed to "Verified" and your account functions are restored.
