What to Do If Your OKX KYC Verification Expires? Do You Need to Re-verify?
KYC verification itself does not "expire". However, if the identity document you originally used has expired, or your personal information (name, residential address) has changed, the platform may require you to submit new documents to complete the verification update.
Step 1: Identify What Triggered the Re-verification Request
Objective: First understand why the platform is asking you to re-verify, as this determines your next steps.
How to proceed – check which of the following situations applies to you:
Situation A: Expired documents or information changes
Once your OKX identity verification information is approved, it is locked and you cannot directly edit fields that have already been verified.
If your identity document has expired, your name has changed, or the information you previously submitted was incorrect, you will need to resubmit new documents and information to complete the update.
How to update: Go to [My Profile] – [Account & Security] – [Identity Verification], tap [Modify Verification], select the appropriate reason for change (e.g. "ID expired", "Name change"), resubmit photos of your new document and complete face verification.
Situation B: Account has triggered risk control restrictions
If your account has been restricted because your KYC information is incomplete, expired or deemed "unreliable", you need to submit supplementary materials according to the platform's guidance to lift the restriction.
Common triggers: the identity document has passed its expiry date; the submitted identity information contains logical conflicts (e.g. address does not match your usual IP); account behaviour triggers compliance risk control.
How to proceed: Based on the restriction notice, go to [Help Center] – [Appeal Channel], submit your latest identity and address verification documents, and wait for manual review (usually 1–3 working days).
When is this step complete? You have clearly identified whether the re-verification request is due to "document update" or "risk control restriction".
Step 2: Follow the Corresponding Process to Submit Documents and Wait for Review
Objective: Based on the type of issue you are facing, follow the corresponding re-verification or appeal process.
How to proceed:
Situation A: Expired documents or information changes
Log in to the OKX app or website, and go to [My Profile] – [Account & Security] – [Identity Verification].
Tap [Modify Verification] and select the reason for change (e.g. ID card expired, name change).
Upload high-definition photos of the front and back of your new document as instructed, ensuring all four corners are visible, no glare, and the text is clear and legible.
Complete the liveness (face) verification, submit, and wait for manual review. The verification status is usually updated within 1–3 working days.
Situation B: Account restricted due to KYC issues
In the app, check [Account Center] – [Restriction Record] to confirm the specific reason and type of restriction.
Prepare the appeal materials according to the prompts, usually including: re-uploading photos of the front and back of your identity document, a photo of you holding the document, etc.
Submit the materials via [Help Center] – [Contact Customer Support] or the appeal channel, explain your situation and request the restriction be lifted.
Wait for manual review after submission; it usually takes 1–3 working days. Keep your communication channels open to receive notifications if additional documents are required.
When is this step complete? Documents have been submitted as required, and the page shows "Under Review" or "Submitted Successfully".
Common Reasons for Rejection
Unqualified document photo: Blurred images, glare, incomplete edges, or using a screenshot instead of a photo of the original document will all lead to rejection.
Inconsistent information: The entered name or ID number does not match the original document submitted, causing the system comparison to fail.
Holding photo not provided as required: In some cases a photo of you holding the document is required. Missing this item may cause the appeal to fail.
Risk Reminders
Account functions may be restricted during re-verification: If the need to resubmit documents is due to a risk control restriction, trading or withdrawal functions may be unavailable during the review period.
Submitting false documents will result in a permanent account ban: Forging documents or providing false information is a serious violation and may lead to a permanent account freeze.
Do not resubmit repeatedly while under review: Frequent repeated submissions may reset your position in the review queue and prolong the processing time.
Next step: Log in to the OKX app and go to the [Identity Verification] page to check your current status. If your document has expired, simply tap [Modify Verification] and follow the prompts to resubmit your new document. If your account is already restricted, go to [Help Center] – [Appeal Channel] and submit materials as instructed. After submission, keep an eye on in-app notifications and your registered email. Review usually takes 1–3 working days. When registering you can use the referral code 24U2795.
