How to Check Your OKX KYC Status? Full Verification Progress Guide
After submitting your KYC verification application on OKX, you can view the audit status in real time directly on the identity verification page. Status updates are usually completed within 30 seconds to 24 hours. If there is no status change after this period, you can actively contact official customer support for inquiry.
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Step 1: Navigate to the Identity Verification Page
Goal: Log in to your OKX account and access the core page that displays your current KYC status.
Operation Guide:
Scenario A: Operate via Mobile App (Recommended, Most Commonly Used)
Open the OKX App, tap the profile icon on the top left corner of the homepage.
Tap Profile & Settings - Personal Profile - Identity Verification.
You will see your current KYC status immediately after entering the page.
Scenario B: Operate via Web Platform
Log in to the official OKX website (www.okx.com), click the profile avatar on the top right corner.
Select Account Management or Verification from the drop-down menu.
Access the identity verification page to check your status.
Completion Standard: You successfully enter the identity verification page and can clearly see the text label of your current verification status.
The entry for personal verification and institutional verification is slightly different. For institutional verification, you need to log in to your enterprise account, and check status via Account - Verification. After submission, the status will be updated to "Under Review", and change to "Approved" once passed.
Step 2: Understand the Definition of Each Status
Goal: Interpret the status label displayed on the page to confirm which verification stage you are in.
Operation Guide: Refer to the corresponding explanation for each status below:
| Displayed Status | Meaning | Next Step |
|---|---|---|
| Unverified | You have not submitted any KYC verification application yet | Click Verify Now to start uploading required documents |
| Under Review | Your documents have been submitted and are waiting for platform audit | Wait patiently, do not submit duplicate applications |
| Verified | Verification is completed, all corresponding account permissions are unlocked | You can normally conduct trading, deposit and withdrawal operations |
| Rejected | The submitted documents do not meet compliance requirements | Check the rejection reason, adjust your materials and resubmit |
| Additional Documents Required | Your submission is incomplete, missing required materials | Upload the specified supplementary documents as prompted and resubmit |
Level 1 basic KYC verification is usually completed automatically within 30 seconds after submission; Level 2 advanced KYC verification generally requires manual review that takes several minutes to 24 hours.
Completion Standard: You clearly confirm your current verification stage, and know whether you need to wait for processing or take further actions.
Step 3: Follow-up Handling for Overdue Review Results
Goal: Check progress via official channels if the review time exceeds the normal range.
Operation Guide:
Normal Waiting Period: If the status keeps showing "Under Review" after submission, most cases will get updated within 24 hours.
Overdue Handling: If the status remains unchanged after 24 hours, you can contact customer support via the following official channels:
In App: Tap Help Center - Live Chat to connect with customer support
On Web: Access the live customer support at the bottom of the Help Center page for consultation
Note on Duplicate Submission: Do not submit duplicate verification applications while your review is in progress, as this will reset your position in the review queue and delay processing.
Completion Standard: When the waiting time exceeds the normal period, you have contacted official support to get the latest progress update.
Common Reasons for Slow or Failed Verification
Many users repeatedly refresh the page or resubmit the same set of documents after application, which will instead slow down the review progress. As long as the status shows "Under Review", your application is in the system processing queue, and frequent operations will not speed up the process. Another common issue is that users only wait for email notifications, ignoring that the in-app identity verification page is the most up-to-date progress source - emails may be delayed or filtered to spam folders.
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Risk Warning
Never trust any third-party services that claim to "speed up KYC verification for a fee" or "check progress on your behalf" - OKX KYC verification is completely free, and your progress can only be checked via official platform pages.
If your account is restricted due to incomplete KYC, you can still make normal withdrawals, and full account functions will be restored once you complete the required verification.
Next Step: Log in to your OKX App, enter the Identity Verification page to confirm your current status. If it shows "Under Review", wait normally - you will get a result within 24 hours in most cases. If there is still no update after 24 hours, contact the in-app live customer support for progress inquiry.
