How to Correct Incorrect Occupation and Income Information on OKX
OKX occupation and income information cannot be directly edited on the page once entered incorrectly. You must either trigger an "Extra Verification" or "Personal Questionnaire" from the platform and resubmit, or go through a manual review process. Until corrected, certain account functions (such as large transactions and withdrawals) may be restricted.
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Below are the specific steps based on the official process.
1. Check Your Current Account Status and Choose the Appropriate Path
Case A: Your account has not triggered additional verification, and you want to correct the information proactively
What to do: Go to the identity verification page and see if there is an option to "Modify Verification" or "Update Information".
How to do it: Log in to the OKX App, go to [Me] – [Account & Security] – [Identity Verification]. If the page has a "Modify Verification" button, click it, select the reason for change (e.g., "Information Error"), re-enter your occupation and income information as prompted, and submit supporting documents.
What to expect: After submission, the page will show "Under Review". If you cannot find the proactive modification entry, proceed as described in Case B.
Case B: The system has already prompted an "Extra Verification" or "Personal Questionnaire" requirement
What to do: This is a process actively triggered by the system based on compliance requirements. You must complete the correction through this entry and cannot skip it.
How to do it: Go to [Me] – [Account & Security] – [Identity Verification], locate the "Personal Questionnaire" or "Extra Verification" module that the system requires, and truthfully fill in your occupation and income information.
If you are currently unemployed, select "Unemployed" and accurately describe your current situation.
For Organization Location, fill in the company's registered address; for Work Location, fill in the actual office address. If you work remotely, select "Remote" and enter your actual residential address in the Work Location field.
What to expect: Fully complete all required fields based on your real situation, and upload any required supporting documents (such as payslips, bank statements, etc.) as requested.
Case C: More than 24 hours have passed since submission and it has not been approved
What to do: Check the review status; if there is no feedback, contact customer support.
How to do it: After submission, OKX usually completes the review within 24 hours. Keep an eye on your notifications in the [User Center] for in-app messages or emails. If the review is delayed or rejected, contact online customer support via the in-app [Support Center], ask the reason for rejection, and supplement the required materials accordingly.
Prerequisites
Ensure your account is in normal status (not frozen or restricted from login).
Prepare supporting materials: Depending on the occupation type you fill in, you may need to provide proof of income or occupation, such as salary records, tax records, or employment certificates. The specific requirements are subject to the system's instructions.
It is best to perform the operation on the official OKX App, as some verification features may not be fully available on the web version.
Common Reasons for Failure
Information does not match reality: The filled-in occupation, company name does not match the subsequently uploaded supporting documents. This is the most common reason for rejection.
Fraudulent or random entries: The system explicitly states that arbitrary or false entries will not be accepted. Providing truthful information is the fastest way to get approved.
Unsatisfactory document uploads: If the system requires uploading supporting files, blurry, incomplete, glare-obscured, or cropped images will lead to verification failure.
Risk Reminders
Risk of compliance lock: Occupation and income information is a crucial part of KYC (Know Your Customer). Incorrect information that remains uncorrected may trigger platform risk controls, leading to the inability to perform large transactions, C2C trading, or cryptocurrency withdrawals.
The seriousness of manual review: Once a modification request is submitted, your account information will be manually re-examined. If it is discovered that the previously submitted information was significantly false, the account may face stricter restrictions.
Do not trust external parties claiming they can change your identity verification: Identity verification (including occupation and income information) pertains to account ownership. The platform prohibits arbitrary transfer or tampering. Any service claiming to perform "internal manipulation" to modify such information is almost certainly a scam.
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Confirmation of Completion
After submitting the correction application, you can confirm the change has taken effect when the status on the [Identity Verification] page changes to "Verified" and there are no pending "Extra Verification" prompts. You can try initiating a small withdrawal or trade; if it goes through without restrictions, it proves the information correction has been approved and the account has returned to full functionality.
