Can I Verify My Identity on OKX if My Country of Residence and Document Issuing Country Differ?
Yes, you can. OKX explicitly treats "country of issue/nationality" and "country of residence" separately. As long as your country of residence is not on the platform's restricted service list, you can pass verification even if the two differ.
Below are the specific logic and steps.
1. Understand One Key Concept First
Many users get stuck because they confuse "nationality" with "country of residence." OKX's restrictions are based on country of residence, not your nationality. For example, a user holding a Chinese passport who actually resides in Singapore can select "Nationality: China, Country of Residence: Singapore" for verification.
If the selected "country of residence" is a region where the platform restricts services, you will not be able to pass verification. Therefore, the first step is to confirm that your actual country of residence is on OKX's supported list.
2. Steps for Filling in Verification Information
Step 1: Go to the identity verification page Log in to the OKX app or website, go to [Account Center] - [Identity Verification] or [KYC Verification], and click "Verify Now".
Step 2: Fill in "Nationality" and "Country of Residence" separately The system will prompt you to fill in two steps or two independent fields:
- Nationality: Select the country/region corresponding to your passport or ID document. For example, if you hold a Chinese passport, select "China".
- Country of Residence: Select the country/region where you actually reside, for example "Singapore".
After selecting the two options, continue to upload the corresponding documents as prompted.
3. Document Submission Matching Rules
Scenario A: You have a legal residence document issued by your country of residence
- How to proceed: Directly use a government-issued document from your country of residence (such as a local driver's license, residence card) to verify.
- Method: Select "Passport" or "Resident ID Card" as the document type, and upload a photo or scan of that document.
- Completion criteria: The name on the document matches your registered name, and the address matches the place of residence you filled in.
Scenario B: You only have your home country passport and no document from your country of residence
- How to proceed: Verify using your passport, but you need to submit an additional proof of residence address.
- Method: When the system prompts you to upload a proof of address, submit an official document issued within the last 3 months that contains your name and current residential address, such as a bank statement, utility bill, or government letter.
- Completion criteria: The name on the proof of address matches your passport, and the address matches the city and country of residence you filled in.
Prerequisites
- The document must be within its validity period, with a clear photo and all four corners visible.
- The address on the proof of address document must be your actual place of residence, and the document must have been issued within the last 3 months.
Common Reasons for Failure
- Document and country of residence mismatch: The most common case is selecting country A as residence but uploading a document from country B, without providing a valid proof of address from country A.
- Non-compliant proof of address: Using a mobile phone bill that the platform does not accept, or the address on the proof does not match the residential address you filled in.
Risk Reminder
- There is a specific process for changing country of residence: After passing verification, if you move to another country, you cannot directly modify your country of residence. You need to submit a change request through [Account Center] - [Country/Region] in the app. The platform will require you to complete KYC verification again, and your asset limits and fee tiers may be reset.
- Regional restrictions are dynamically adjusted: The list of regions supported by OKX may change with policies in various countries. Passing verification at one time does not guarantee the region will remain available later. We recommend keeping an eye on official OKX announcements.
Completion Confirmation Criteria
After submitting the verification application, the page will show "Under Review". Once approved, the [Identity Verification] status will change to "Verified". At that point, all functionalities of your account (trading, withdrawals) will be fully unlocked according to the compliance requirements of your current country of residence. If you receive a rejection notice stating "Information Mismatch" or "Invalid Document", follow the instructions to supplement materials and resubmit.
