Key Preparations for Users with New Addresses When Registering on OKX
If you've just moved and plan to register on OKX, the most important thing you need is not something else, but a valid proof of address document that matches your new address and has been issued within the last 3 months. Without this, your KYC verification may be rejected, and you could even trigger additional authentication or risk controls for location mismatch.
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Prerequisite: Understanding OKX's Full Requirements for Your Address Information
The core compliance rule of OKX is: The country/region of residence filled in your account, your actual residential address, and the proof of address document you submit must all be completely consistent.
This means if you've just moved, you cannot use your old address when registering. The system cross-verifies your location through IP detection, device information, and other methods.
Step 1: Prepare a Proof of Address Matching Your New Residence
What to do: This is the most critical step. Obtain an acceptable document that clearly shows your new address.
How to do it:
| Document Type | Specific Examples | Remarks |
|---|---|---|
| Utility Bill | Electricity, water, gas, or broadband bill | Issued within the last 3 months, displaying your full name and complete address |
| Bank / Credit Card Statement | Bank account transaction record or credit card bill | Within the last 3 months, must show the detailed address |
| Government-Issued Document | Driver's license (with clear address), residence card | Must be a valid original; address must match what you fill in |
| Tax Document | Tax notice, tax return | Must display the complete address |
| Lease Agreement | Rental contract | Remaining lease period no less than 2 months, with official stamp and signing date |
| Employment Verification Letter | Pay slip or proof of residence issued by employer | Must contain company letterhead, stamp, and complete address |
⚠️ The following documents are NOT accepted: courier packages, hand-addressed letters, screenshots, or photographed copies. Documents must be fully visible with all four corners clear and no cropping.
When is this step complete: You have obtained one of the above documents, clearly showing your full name and new address, with an issue date within the past three months.
Step 2: Fill in the New Address During Registration and Complete Two-Factor Verification
What to do: Go through the registration process using your new address and make sure both your phone and email can receive verification codes.
How to do it:
On the OKX official website or app, choose to register with your phone number or email. Select the country/region where you currently reside as your new country.
When filling in the address, ensure it matches the information on your proof of address document from Step 1 word for word (house number, floor, street name must all be identical).
Receive the SMS and email verification codes, set your password, and complete the initial registration.
When is this step complete: Your account has been created and you can proceed to the "Identity Verification" phase.
Step 3: Submit KYC Materials and Pass the Address Verification
What to do: During the Identity Verification (KYC) process, upload the proof of address prepared in Step 1.
How to do it:
Log into the app and go to 【User Center】→【Identity Verification】.
When filling in personal information, enter your legal nationality for "Nationality", and the country you've just moved to for "Country/Region of Residence" (OKX allows these two to be different).
In the address proof section, upload your prepared document (PDF or a clear photo of the original; do not use screenshots).
Follow the prompts to take a photo of your identity document (passport recommended) and complete the facial recognition.
Submit for review.
When is this step complete: The identity verification status shows "Verified".
Step 4 (If You Encounter a "Location Mismatch" Prompt): Update Your Residence as Instructed
What to do: If the system detects a location mismatch after moving and displays a message, you need to select the correct status and update accordingly.
How to do it:
When OKX detects that the IP you logged in from does not match the residence on file, a pop-up will ask you to confirm.
Select 【I have moved to another country/region】.
Follow the instructions to re-submit your new address and proof of address to complete the residence update. Once changed, you may not be able to change it again, so confirm carefully.
Note: After changing your country of residence, some features (such as C2C fiat trading) may become unavailable due to local regulations.
When is this step complete: A system message confirms your residence has been updated, and the page returns to normal.
Common Reasons for Rejection
Proof of address document older than 3 months: This is the most frequent rejection reason. Right after moving, apply for a new bill or bank statement immediately.
The address you filled in does not match the document: Even a single character difference will cause the system to flag "Address does not match the provided proof of address document".
Using an unacceptable document type: Screenshots, courier receipts, and handwritten letters will all be rejected.
Just moved but the IP address still shows the old location: It is recommended to register from your new residence using a stable local network and avoid using a VPN that might confuse the location check.
Risk Reminders
Once your residence is verified through KYC, it is extremely difficult to modify. According to user feedback and customer service information, some nationalities may not be allowed to change their residence later. Be sure to truthfully select your new address during registration.
Proof of address documents must be clear and complete, with all four corners visible. The content must not be cropped or obscured.
Do not use fake documents. Submitting forged or photoshopped proof of address will lead to permanent account restriction.
A leading global cryptocurrency platform,suitable for both beginners and experienced traders.
New user benefit: 20% off trading fees upon registration!！
How to Confirm You Have Completed Everything Correctly
Log into your OKX account and go to 【User Center】→【Security Settings】 or 【Identity Verification】 page, then check:
Country/Region of Residence shows the new country you have moved to.
Identity Verification Status shows "Verified".
Phone number and email are both bound and can receive verification codes normally.
If all three points are confirmed, your registration is complete and you can start using the trading features.
