You finished the task, but the progress bar still hasn't moved. Feels like the system is messing with you, right?
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Don't get upset yet. In most cases, OKX campaign progress data is not real-time. The official page says data may be delayed by 10 to 15 minutes. Wait about 15 minutes and refresh. The issue may fix itself.
If it still hasn't changed after waiting, it's likely one of the situations below. Let's check them one by one.
Step 1: Wait a little longer — it may just be delayed
Confirm whether the progress hasn't changed because of a data update delay.
You don't need to do anything. Wait 10 to 15 minutes and refresh the page. This is common on the OKX campaign page, and OKX officially states that updates are not real-time.
If the progress bar updates after refreshing, you're all set.
If it still hasn't changed, keep reading.
Step 2: Check whether the task is really "completed"
Common failure reason 1: Net deposit was "reset" Many campaigns (such as basic tasks for new users) require a net deposit to meet the threshold, meaning deposit amount minus withdrawal amount. If you withdrew or sold through C2C after depositing, the net deposit will be recalculated. This doesn't mean your progress wasn't recorded; it means your eligible funds dropped back below the threshold.
Common failure reason 2: The deposit method is not counted Eligible deposits in campaigns usually only include on-chain crypto deposits and C2C buys. Money transferred through internal transfers or C2C shared orders does not count toward task progress.
Common failure reason 3: You acted too fast, so the "first trade" task became invalid For example, a "first trade task" requires that you had not made a first trade before joining the campaign. If you had already done so, this task can never be completed.
Step 3: Find the correct appeal entry and submit a ticket
If you've ruled out the reasons above and your progress really has a problem, you need to appeal through official channels.
Submit an appeal to OKX customer support about abnormal task progress. According to the official guide, the correct appeal path is:
Visit the OKX Help Center ticket page and click to submit an appeal ticket.
In the ticket type, select "Campaign reward claim".
Fill in your task information, describe the specific problem, and attach screenshots that prove you completed the task as evidence.
The page will show "ticket submitted," and you will receive a ticket number.
After submitting the ticket, customer support will review it within the stated time. If the issue was caused by account risk control, the restriction will be lifted and progress will be restored after approval.
Risk reminder: When submitting an appeal, always enter through the Help Center in the OKX official App or website. Any "customer support" link sent by a third party could be a phishing site. Don't click it. Customer support only verifies your account information during the process and will never ask for your password or verification code.
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How to check after completing the operation
After submitting the appeal, pay attention to your registered email (including spam) and App notifications, because customer support may need more materials. You can also check the task status and reward distribution in "My rewards" -> "Reward history." If there's still no update after the settlement period shown on the campaign page, follow up through the ticket channel.
