How to Complete OKX KYC Level 2 Verification? Advanced Verification Process
After completing Level 1 verification, Level 2 is the key step to unlock full functionality. The biggest difference from Level 1 is that Level 2 not only requires you to resubmit ID photos and complete stricter facial recognition (or video verification), but some users may also need to provide proof of address or source of funds. The review is done manually and usually takes 1–3 business days. Once approved, the daily withdrawal limit increases from approximately $10,000 to up to $1,000,000, and all products—futures, margin, earn, etc.—are unlocked simultaneously.
What to Prepare Before Verification
Prerequisites:
Passed Level 1 verification: Check that Level 1 status is "Verified" in "Account – Security Center – Identity Verification". Users who have not completed Level 1 cannot enter the Level 2 process.
Valid identification document: Must be the same document used for Level 1. For mainland China users, only the Resident Identity Card is accepted; users from other regions may use a passport or driver's license (follow system prompts).
OKX App latest version: In some regions, Level 2 verification uses video recording (not just blinking), requiring App version v7.8.0 or higher.
Well-lit environment: Video recording or facial recognition requires clear imaging.
Stable internet connection: Uploading photos and videos needs a stable network.
Possible additional materials (subject to system prompts):
Proof of Address: A utility bill, bank statement, or government letter issued within the last 3 months, clearly showing your name and residential address.
Source of Funds: Some users may need to provide information about the source of funds or wealth.
The entire Level 2 verification is done in the App; the web version does not support the full video or liveness verification process. If you cannot find the "Level 2" option in the App, first confirm that Level 1 has been completed.
Step-by-Step Instructions for Level 2 Verification
1. Enter the Identity Verification page and select Level 2
What to do: Navigate to the Identity Verification page in the App and find the entry for Level 2 (Level 2).
How to do it:
Open the OKX App, tap [My] at the bottom right → select [Security Center].
In Security Center, find and tap [Identity Verification].
In the verification level list, tap the [Verify Now] or [Upgrade] button next to Level 2.
What indicates completion of this step: You enter the Level 2 information filling page.
2. Confirm or supplement basic identity information
What to do: Confirm the pre-filled basic information, or fill in fields that were not completed during Level 1.
How to do it:
Verify that your name, ID number, date of birth, nationality, etc. match your document.
If the system prompts you to enter a residential address, input your current residential address (must match the subsequent proof of address, if required).
What indicates completion of this step: All required information is filled in and you proceed to the document upload step.
3. Upload ID document photos
What to do: Take and upload new photos of the front and back of your ID document (the process is similar to Level 1, but it must be repeated for the secondary review).
How to do it:
Tap "Upload front" and take a photo of the front of the document (for mainland China Resident Identity Card, this is the national emblem side).
Tap "Upload back" and take a photo of the back of the document (for the ID card, the personal information side).
Photo requirements:
All four corners are fully visible, no cropping
No glare, no folds, no obstructions
Text and photo are clear and legible
The document has not expired
JPG or PNG format, each file no larger than 5 MB
What indicates completion of this step: The system shows that the AI pre-check has passed. If it prompts "blurry" or "incomplete edges", take new photos.
4. Complete video recording or facial recognition
What to do: Complete the liveness verification as instructed. The method varies by region and App version.
Case A – Standard facial recognition:
Tap [Start Facial Recognition] and fit your face into the frame.
Follow the voice prompts to perform actions such as blinking and turning your head.
Case B – Video recording (more common for Level 2):
Tap [Start Video Recording] and switch to the front-facing camera.
Make sure your face stays within the green frame throughout. Follow the voice prompts to complete the specified actions within 3 seconds (randomly issued actions like blinking, shaking head, opening mouth).
In some cases, you may be asked to read aloud the digits displayed on the screen in Mandarin or English and then upload the video.
What indicates completion of this step: The system displays "Submitted successfully" or "Processing".
If the system asks you to record a video, do not pause or leave the App during recording. The backend will return an initial verification result within about 90 seconds.
5. (If prompted by the system) Submit proof of address or source of funds information
What to do: Provide supplementary materials as required by the system prompts.
How to do it:
If the system asks for "Proof of Address", upload a utility bill or bank statement issued within the last 3 months. The document must clearly display your name and full residential address, matching the registered information.
If the system asks for "Source of Funds", select an option on the page or briefly explain (e.g., salary income, investment returns).
What indicates completion of this step: All extra materials have been uploaded and you tap submit to enter review.
6. Submit and wait for manual review
What to do: After confirming all information and materials are correct, submit.
How to do it:
Check the box "I confirm that the information provided is true and valid".
Tap [Submit for Review] or [Confirm Submission].
Wait for the review to be completed.
What indicates completion of this step: The page shows "Submitted successfully, please wait for review".
Review Time and Result Confirmation
Review time:
Level 2 verification is reviewed manually and usually takes 1–3 business days.
During peak periods (e.g., extreme market volatility), review may take longer. Please be patient.
How to confirm:
The status on the [Identity Verification] page in the App changes from "Under Review" to "Level 2 Verified".
The system will push a review result notification via SMS or email.
If you haven't received a result after 3 business days: contact online customer support through the Help Center in the App to check the progress.
Common Reasons for Failure
| Failure Type | Specific Reason | Solution |
|---|---|---|
| Photo quality issues | Blurry, glare, incomplete corners, information blocked | Take a new photo, ensuring all conditions are met before resubmitting |
| Information mismatch | Name/ID number entered does not match the document | Check character by character and ensure they match exactly |
| Document problem | Document expired or not a valid ID | Replace with a valid document and re-verify |
| Video verification failed | Insufficient movement, face obstructed, lighting too dim | Adjust the environment, remove obstructions from the face, and re-record |
| Address proof not compliant | Bill older than 3 months, name/address does not match | Update with a bill from the last 3 months and ensure the information is consistent |
| Missing materials | System requires proof of address but it was not uploaded | Follow the prompts to supplement the materials before submitting |
Risk reminder:
After Level 2 verification is approved, your account level is upgraded and permissions are broader. Be sure to keep your login password and 2FA authenticator safe; the recovery process is more complicated if they are lost.
Using forged, expired documents or someone else's information for verification will result in a permanent account freeze and may incur legal liability.
Next Steps After Level 2 Verification
After confirming that the [Identity Verification] page in the App shows "Level 2 Verified", all trading products (futures, margin, earn, NFT, etc.) and the higher withdrawal limit (up to $1,000,000) take effect immediately.
If you need to make large fiat deposits/withdrawals or participate in institutional-level OTC trading, you can check the subsequent Level 3 verification (corporate/institutional verification) requirements.
