If you have been logging in from a different location for a long time and suddenly receive an "additional verification" or "unusual location access" notice from OKX, it may indeed trigger a review requiring you to update your residence information. This is usually the platform's risk control system confirming account ownership for compliance reasons. As long as you remember your registration details, you can remove the restriction in three steps.
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Step 1: Determine Your Situation — Did You Actually Move?
After receiving the notice, OKX will show you corresponding options. The steps differ depending on your actual situation:
Situation A: You did not move. You are only on a business trip or traveling. Select "I live in [your registered country/region]" as prompted on the page. Usually, once your location information is confirmed, the restriction will be lifted. If the system still asks for additional documents, you will only need to update your current detailed address and submit a proof of residence issued within the last 3 months.
Situation B: You have actually moved to another country and settled there. Select "I have moved to another country" truthfully. You will then be guided to update your account's country of residence and will need to complete the identity verification process again before normal use can resume.
Step 2: Find the Entry Point for Submitting Additional Information
If you confirm that you need to submit additional documents, you can quickly find the entry point through the following paths:
The most direct entry point: Open the OKX App. If there is a red alert bar or notification at the top of the home page, tap it directly.
Find it in settings yourself: Tap the profile icon in the top left corner, then go to Profile → Identity Verification. If the page shows "Verify Now" or "Submit Information," tap it to start the supplementary process.
Step 3: Prepare Your Proof of Address Document
If you need to submit proof, the platform usually requires a document issued within the last 3 months that contains your full name and complete address. Prepare one of the following in advance:
Best option: Bank statement or credit card statement, with a PDF version being the most reliable.
Alternative options: Utility bills for water, electricity, gas, or internet, a government-issued letter, or a valid housing lease contract.
Note: The address on the document must exactly match the address you entered. Screenshots or re-photographed images are not accepted; you must submit an original photo or PDF. After submission, the review is usually completed within 24 hours. Just keep an eye on the notification center.
High-risk warning: Never use fake documents! Also, do not frequently switch countries with a VPN to avoid restrictions. Only about 1% of users receive this type of inquiry. False positives are mostly caused by using the TOR browser, logging into multiple accounts on a single device, and similar behaviors. If you are selected for additional review, simply provide truthful information and you will almost certainly pass. Your account and fund security will not be affected.
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Next Steps
Open the OKX App now and check whether there is an alert bar at the top of the home page. If there is, tap it and read the prompt carefully, then follow the steps above based on your situation. If the page asks you to upload documents, prepare a PDF file according to the format requirements before submitting.
