Quick answer: OKX's identity verification system accepts reversed name order. If your first name and last name are simply swapped, the system will recognize them and no correction is needed. You only need the official correction flow if the name is actually misspelled, contains special characters, or truly does not match your ID.
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Many people fill in their name in reverse without realizing it—the name shown is backwards, but the review has already passed and withdrawals have not been blocked, so they think it is fine. Swapped order is accepted, but wrong spelling is not.
When do you need to change it?
| Situation | Need to modify? | How to handle |
|---|---|---|
| First name/Last name order reversed | No | The system automatically accepts it; you can ignore it |
| Name spelling error (typo or missing letter) | Yes | Go through the re-verification process to correct it |
| Name contains unrecognized special characters | Yes | Resubmit with pinyin or an English name |
| ID document changed (e.g., new passport) | Yes | Go through re-verification to update the document |
If you do need to change it, where is the entry?
The OKX modification entry is not too hidden, but many people cannot find it. The path is as follows:
App: Home page top left [grid menu] → [Account Settings] → [Profile] → [Identity Verification] → find the name field and click [Modify].
Web: Top right [Avatar] → [Identity Verification] → [Modify Info] → follow the prompts to resubmit.
Important risk: Each modification triggers a full re-verification process—you need to upload your ID documents again and redo face recognition. More importantly, you can only modify once every 180 days, up to 2 times per year. If only your name order is reversed and the system accepts it, do not change it just for perfectionism; save the limited chance for when you really need it.
What should you pay attention to during the modification?
If you are correcting a spelling error: During re-verification, the submitted document information must match the identity originally verified—you can only correct the spelling, not change the person.
If the reason is an expired ID: Prepare the new document, operate in soft light with a stable internet connection, and complete face recognition as prompted.
If you cannot find the modification entry after submitting, it may be because the feature is not available in your region, or it has been less than 180 days since your last change. In that case, contact OKX customer support.
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Completion standard
After submitting the name change, you should see the 'Under Review' status on the Identity Verification page and receive an official OKX email confirming the change request has been submitted. After approval, the new name shown on the Identity Verification page will exactly match your ID. The review usually completes within 1-3 business days. If it takes longer, contact customer support for follow-up.
