Deleted your account and want to re-register right away? The answer may be different from what you expect.
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Key takeaway: You can re-register, but there are multiple waiting periods
After deleting your account, it is completely possible to register again with the same phone number or email. However, there are several time points you need to understand: the deletion process itself may take some time to fully complete; after re-registering, identity verification (KYC) may face a 30-day or longer cooling-off period; if you try to verify again immediately, it will most likely fail. Some users have reported waiting 3 weeks before passing verification successfully.
Step 1: First confirm whether your account is "deleted" or "deactivated"
In many cases, you may not need to go all the way to permanent deletion.
Check the current status of your account
What to do
Case A: You only want to stop using it temporarily, such as due to a hacked account or a short break
It is recommended to choose deactivation instead of deletion.
During deactivation, your assets and transaction history will be kept. When you need to reactivate the account, you only need to wait 2 hours and contact customer support for verification. This is much easier than re-registering.
Case B: You are sure you will never use it again, or you want to start completely fresh with a new account
Only in this case should you consider deletion and re-registration.
Step 2: Troubleshoot why re-registration fails
If you have already deleted your account but are having problems registering again, check the following three points.
Wait for the KYC "30-day cooling-off period": This is the most important hurdle. The official help center clearly states that after an account is closed, identity verification (KYC) for another account created afterward may be blocked for 30 days or longer. Real community cases also confirm this: some users tried to verify again immediately after deletion and failed, then waited 3 weeks before succeeding.
Make sure account data has been completely cleared: A newly closed account may still have residual data in the system. The official recommendation is to wait up to 24 hours after account closure before trying to use account-related features. The same applies to registration, so there is no need to rush.
Confirm whether your identity information is still occupied: If the same ID information had violations or unresolved matters on the old account, you may still fail verification even after waiting 30 days. In this case, you usually need to contact human customer support.
Risk warning: If your reason for deleting the account is to "fill in a new referral code," there is no need to do this. According to customer support and actual cases, even if you re-register with the same identity, you cannot enjoy referral commission from a new code. Deletion is irreversible, so make sure all funds have been withdrawn from the account, because assets will disappear together with the account.
The world's largest cryptocurrency exchange by trading volume,leading in security and liquidity.
New user benefit: Enjoy 20% off trading fees upon registration!
Final verification
To check whether you can re-register, wait anywhere from 24 hours to 30 days, then try going through the registration process with your old phone number or email. If the system does not say "identity information already in use" or "registration failed," and allows you to resubmit KYC documents, then you can continue.
