How to Fix “Sender Information Does Not Match Account” on Binance?
The "Sender information does not match account" error essentially occurs because Binance, in complying with global anti-money laundering (AML) regulations—the Travel Rule—cross-checks the identity information you submitted against the on-chain/bank originator information and finds a mismatch, leading to deposit delays or failures. The core solution is: accurately provide the true source-of-funds information. If you have filled it in incorrectly, immediately submit an appeal or contact customer support to correct it.
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Understanding why you need to fill in "Sender Information"
What to do: Understand the background—this is not the platform being difficult, but a compliance requirement.
How to do it: The Travel Rule is an international regulatory standard that requires Virtual Asset Service Providers (VASPs) to collect and transmit sender and receiver identity information along with cryptocurrency transfers. Therefore, when you deposit crypto to Binance from an external wallet or platform, you will see a pop-up window asking you to provide detailed originator information.
The information required includes: Originator's full name, country of residence, ID document number (if applicable), etc.
When is it completed: You understand that providing this information is a necessary step to complete the deposit, not optional.
The Travel Rule applies to both crypto deposits and withdrawals, aiming to combat money laundering and terrorist financing. If information is not provided or is incorrect, the transaction may be delayed or not processed.
Who must the sender information match?
What to do: Clarify that "matching" means matching the source-of-funds party you fill in, not matching your Binance KYC account information.
How to do it: This is easily misunderstood. The information you need to provide is the identity of the true source of these funds.
Scenario A: Funds come from your own account on another exchange (e.g., OKX)
You need to fill in the account holder's name (matching the real name on that platform), country, and other details associated with that exchange account in the Binance pop-up.
Scenario B: Funds come from your own self-custodial wallet (e.g., MetaMask)
You need to truthfully declare this as a "Private Wallet" and fill in the wallet owner's name (i.e., yourself, matching your Binance KYC).
Scenario C: Funds come from another person or institution
You must fill in the actual sender's name and country of residence.
Key point: The wallet address is just an on-chain identifier, while "sender information" refers to the identity of the entity (individual or institution) that controls that wallet or account. The system will verify whether the "Full Name" you fill in matches the bank account holder or the real-name information on the source platform.
When is it completed: You can accurately identify who the source of these funds is and how to fill in the details accordingly.
The world's largest cryptocurrency exchange by trading volume,leading in security and liquidity.
New user benefit: Enjoy 20% off trading fees upon registration!
What to do when you see a mismatch or have submitted wrong information?
What to do: If your deposit is being blocked, delayed, or shows "Sender information error", follow these steps.
How to do it:
Check the status: Log in to Binance, go to [Wallet] → [Transaction History]. Locate this pending deposit and check whether the status is "Pending Information" or "Under Review".
Supplement/Correct the information: If there is a "Supplement Information" or "Modify" button on the deposit page or in the App, click it and resubmit the correct sender information.
If the incorrect information led to the transaction being rejected, you need to submit an appeal to have the funds returned to the original address.
Contact Customer Support (Critical): If you cannot modify it online or the status is stuck, you should contact Binance official customer support immediately.
Reach out via the App or the Help Center on the official website to connect with live chat support.
Prepare materials: Provide your Transaction ID (TxID), deposit amount, coin/token type, the incorrect information you filled in, and the correct originator details, along with relevant screenshots (such as the withdrawal record from the source platform).
When is it completed: You have submitted the correct information or filed a ticket with customer support and received a reference number.
Common reasons for failure:
Information mismatch: The "Sender Name" you provided does not match the real-name information on the source platform (like a bank or another exchange). This is the most common reason. For example, your bank account name is John, but you filled in David on the Binance pop-up.
Incomplete information: Missing required fields, or not providing full address details such as country and city as required.
Risk reminders:
Transaction delay: Information mismatch or failure to provide information promptly will directly lead to deposit delays or failure to credit.
Risk of fund return: If a transaction is ultimately rejected due to incorrect information, the funds will be returned to the original address, potentially incurring additional time and on-chain gas fees.
