Where to Complete Your OKX New Account Profile?
After registering a new account, you can access the profile (KYC) section by going to the [My] tab -> [Profile] -> [Identity Verification] on the App, or by clicking the avatar in the top-right corner on the Web version and selecting [Account Center] -> [Identity Verification]. Complete the verification directly there; no need to fill in separate forms elsewhere.
Prerequisites: Log In First
Whether you just registered or need to complete KYC later, make sure your OKX account is logged in. Without logging in, you won't be able to access any of these menus.
How to Access (App vs. Web)
Option A: Using the Mobile App
Open the OKX App and tap the [My] icon in the bottom navigation bar (far right).
On the "My" page, tap your avatar area at the top, or directly find the [Profile] entry (some versions may show "Account Center").
On the profile page, locate and tap [Identity Verification].
Option B: Using the Web Version on a Computer
Log in to the OKX official website (www.okx.com) and click the avatar icon in the top-right corner.
In the dropdown menu, click [Account Center] or [User Center].
On the account center page, find the [Identity Verification] tab on the left or in the central area and click to enter.
The sign that you've reached the right place is a page clearly labeled "Identity Verification" or "Real-Name Authentication," where you can see options like LV.1 basic verification or similar verification entry.
Fill in and Submit Information
Once on the identity verification page, follow these steps:
Select verification level: Previously OKX distinguished between LV.1 and LV.2, but now it has been combined into a unified real-name verification process. Simply click [Verify Now] or [Start Verification].
Enter basic details: Select your nationality from the dropdown (users from mainland China select "China"), then enter your real full name and ID card number exactly as they appear on your ID. Do not use Pinyin for your name; if the ID number ends with "X," use uppercase.
Upload ID photos: Follow the prompts to upload clear photos of the front and back of your ID. Ensure all four corners are visible, there are no obstructions, no glare, and the text is sharp. The system will automatically read the information.
Complete face recognition: Follow the on-screen instructions to perform the liveness check (such as blinking, nodding, or turning your head). This step must be done by the account holder in a well-lit environment.
After submission, the system will first undergo automated AI review; in some cases it may be flagged for manual review (usually 1-3 business days). If the page shows "Under Review," your submission was successful.
Common Reasons for Rejection
Face recognition failed: The environment is too dark, you wore dark glasses or a hat that covered your face, or network lag caused the liveness actions to not be fully captured.
ID photo declined: Glare on the photo (especially on IDs with holograms), the four corners were not aligned, the image was cropped, or the ID has expired.
Risk Reminder
Do not use someone else's ID: Identity verification must be completed with your own valid identification. Using another person's information can lead to account freezing and legal consequences.
Core information cannot be directly modified: Once name and ID number are verified, direct editing is not supported. If you genuinely need to change them (e.g., new ID card, name change), you must go through the "re-verification" process by uploading the new ID and supporting documents issued by the public security bureau, and wait for manual review.
Confirmation of Completion
After the review is approved, the identity verification page will show "Verified." Your transaction limits will increase, and you can deposit, withdraw, and trade normally. If you haven't received a review result notification (in-app message or SMS) after more than 3 business days, you can contact OKX online customer support to check the progress.
FAQ
Q: Can I trade without completing identity verification? You can browse the market, but you cannot deposit, withdraw, or use fiat trading and most crypto trading pairs. It's recommended to complete verification immediately after registering to avoid interruptions.
Q: After submitting verification, can I still change my linked phone number or email? Yes. Go to [My] - [Security Settings] or [Account & Security], tap "Change Phone" or "Change Email," and verify with your current linked method first.
Q: I'm an overseas user and don't have a Chinese ID. How can I verify? On the Identity Verification page, after selecting your country/region, you can usually use a passport, Mainland Travel Permit, or similar travel documents. Follow the on-screen instructions to upload.
