When a referral reward shows "Under Review," it means the system is running its internal process. This takes time, but you can estimate how long you might need to wait by understanding the rules.
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Rewards are only distributed after certain conditions are met and the review and settlement cycle is completed. They are not credited in real time.
Review Process Breakdown: Rewards Are Only Paid After Passing Three Stages
Let's understand what exactly is being reviewed. OKX does not distribute rewards in real time. It requires a complete review and settlement cycle, which usually includes three parts:
Task condition review: The system confirms whether the friend you invited has completed the tasks required by the activity, such as registering through your exclusive referral link, completing advanced identity verification, or reaching the specified trading fee threshold.
Risk control review: The platform continuously conducts risk checks on both the inviter's and invitee's accounts. If the invitee fails the risk check, or if account behavior is judged as abnormal (such as registering multiple accounts, fake trading, etc.), the referral will be considered invalid.
Reward settlement: Once all conditions are met, the system will settle the reward and then distribute it to your account.
You can use this to judge which stage your "Under Review" status might be stuck in: whether the friend's tasks are not completed, or whether it is still undergoing risk control checks.
Determining Payout Time: Different Activities Have Different Rules
Estimate the waiting period based on the type of activity. Different referral activities have different payout times and rules. Here are some common cases:
| Reward Type | Payout Rules |
|---|---|
| Standard referral reward | Friend meets trading fee requirements within 30 days of registration; reward is paid within 5 business days |
| Expert referral reward | Requires a full cycle of article review, risk control review, and reward settlement; the specific settlement cycle is based on what is published on the activity page |
| DEX referral rebate | Rebate is credited to the inviter's wallet instantly; the platform does not hold custody |
| New user mystery box reward | Distributed to the funding account within 1 hour after opening the mystery box |
You can use this to identify the type of activity you are participating in and understand the expected payout time window.
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What to Do If the Reward Has Not Arrived After the Published Time
Check and follow up through official channels. Here is how:
Check friend status: Check the "Valid friends" list on the referral page to confirm whether the invitee has been confirmed as valid by the system. If the friend has registered but does not appear in the list, it usually means the referral relationship was not successfully bound.
Confirm whether the reward limit has been reached: There is a cap on the rewards that can be claimed within each activity period. Referrals beyond the cap will not earn additional rewards. Open the OKX App, go to the referral page, and tap "My Invitations" in the top right corner to view details.
Submit a ticket: If you still have not received the reward after the settlement cycle published on the activity page, you can submit a ticket through the OKX Help Center.
If risk control is triggered: If your account cannot claim rewards due to risk control, you can submit an appeal ticket to request a re-review. If the review passes, the account restriction will be lifted and the reward can be claimed normally.
How to verify once you have completed the steps: In the OKX App, go to [Invite Friends], tap [My Invitations] in the top right corner to view all rewards and referral progress. If the status changes from "Under Review" to "Claimable" or "Distributed," the reward is ready. You can check it in your "Funding Account."
Next step: If the status remains "Under Review" and the published activity cycle has passed, submit a ticket through the [Help Center] in the OKX App and provide a screenshot of your referral records. After submitting, keep your phone available. Customer service may contact you via your registered email or in-app message to request additional materials.
