If the real name on OKX is wrong and needs to be corrected, there is no button to directly change it. The platform requires you to complete a full identity verification again to overwrite the old information. The system does not support editing fields that have already been verified; you must go through the "re-verification" process to update your details.
Step 1: Log in and go to the identity verification section
What to do: Find the identity verification page.
How to do it: Log in to the OKX app, tap the bottom-right 【Me】 → 【Security Center】 or 【Account Security】, and look for the 【Identity Verification】 or 【KYC Verification】 page. Once you enter, if the system shows "Verified," you need to find the 【Modify Verification】 or 【Re-verify】 button.
Step 2: Trigger the modification process
What to do: Enter the information change application stage.
How to do it: On the identity verification page, tap the 【Modify Verification】 button. The system will ask you to state a reason for the change – choose the one that fits your case, such as information entered incorrectly, ID expired, name change, etc. Choosing the correct reason is important; the wrong one may lead to rejection.
Step 3: Submit the required correction documents
What to do: Provide new identity documents.
How to do it: Follow the on-screen instructions:
Upload your new ID: Upload clear photos of the front and back of your valid identity document. Make sure all four corners are visible, with no glare and no obstructions.
Extra documents for name changes: If you changed your name (for example, after marriage or a household registration update), you must also upload a scanned copy of the name change certificate issued by the public security bureau, or the page of your household registration book that shows the change.
Complete face recognition: Follow the system prompts to perform a liveness check and confirm you are the person submitting the application.
Common reason for failure: Many people upload only the new ID and forget the "name change certificate," resulting in rejection. If you simply typed your name or ID number incorrectly, extra proof is usually not needed – just re-upload the correct ID, and the system will compare the information again.
Step 4: Submit and wait for review
What to do: Submit for manual review by the platform.
How to do it: After confirming all materials are correct, tap submit. The review normally takes 1–3 business days, and you will be notified by SMS, email, or in-app message. Once approved, your verified identity information will be updated.
Note: Some account functions may be temporarily restricted while the identity modification is under review. Once a verified identity is approved, the platform generally does not change it easily. Submitting false documents or using someone else's ID will be treated as a malicious action, and may lead to a permanent account restriction. Any name correction must go through this "re-verification" process. Do not trust any service that claims to change your KYC info on your behalf.
How to check the result: After approval, go back to the 【Identity Verification】 page to confirm your name has been updated. If you haven't received a notice after 3 business days, use the 【Help Center】 in the app to contact online support and provide your application number to check the status.
