How to Change an Incorrectly Registered Email on OKX
OKX users can change a wrong registered email on their own as long as they can log in to their account. Through the security settings on the app or website, you can replace the bound email. Note that after changing the email, withdrawals and C2C selling will be disabled for 24 hours.
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Modifying Email via the App
Instructions: Log in to the OKX App and change the bound email address in the security settings.
Steps:
Log in to the OKX App, tap the profile icon in the upper left corner, and go to 【Security Settings】.
On the Security Center page, tap 【Email】 → 【Change Email Address】.
Enter the new email address and tap 【Send Code】. The system will send a 6-digit verification code to both the new and old email addresses. Enter each code accordingly.
Complete identity verification by entering your Google Authenticator code or SMS verification code.
Tap 【Confirm】. The email will be changed successfully, and a confirmation email will be sent to the new address.
Success indicator: The page shows "Modification successful" and you can now log in with the new email.
Prerequisites: You can log in to your OKX account; the new email is not already bound to another OKX account; your account has a valid linked phone number.
Modifying Email via the Website
Instructions: Log in to the OKX official website and change the email in the security settings.
Steps:
Log in to the OKX website, click the profile icon in the upper right corner, and enter 【Security Center】.
Under 【Security Settings】, find 【Email Verification】 and click 【Change Email】.
Enter the new email address, then obtain and fill in the verification codes sent to the new and old email addresses.
Enter your Google Authenticator code or SMS verification code and click 【Confirm】.
Success indicator: The page shows "Modification successful" and the new email takes effect.
Old Email Unavailable or Cannot Receive Verification Code
Instructions: If the old email is deactivated or cannot receive verification codes, you need to reset your email through the "Unable to verify" channel.
Steps:
On the email modification page, click 【Unable to verify】 or 【Verification method not working?】.
Select the security verification item you want to reset (email) and follow the prompts to complete identity verification.
Complete facial recognition as required and upload your ID document for verification.
After verification passes, bind a new email.
Success indicator: The new email is successfully bound after manual verification is passed.
Prerequisites: You can log in to your account; you have the ID document used during registration (for facial recognition).
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New Email Occupied by Another Account – Migration Process
Instructions: If the system says "This email is already bound" after you enter a new email, you can use the migration feature to transfer the email from an old account to your current one.
Steps:
Follow the steps above to enter the new email and complete verification. The system will pop up a message: "This email is already bound to another account."
Select 【Migrate Email】 to continue.
The system will display a migration preview page. Confirm and click 【Next】.
Important: The old account to which the email was previously bound will be closed. Before migrating, you must transfer all assets out of that old account. Assets are not transferred during migration.
Check the account closure notice, then click 【Close Account】 to complete the migration.
Success indicator: The old account is closed and the email is successfully bound to the current account.
Common reasons for failure:
The new email is bound to another OKX account that has been identity-verified – a verified account cannot be migrated; use a different email.
The old account still has assets that have not been transferred out – assets will be locked in the old account during migration.
The verification code has expired – verification codes are typically valid for 5-10 minutes. Request a new one if it times out.
Risk reminders:
After changing your email, withdrawals and C2C selling are disabled for 24 hours – this is a security cooling-off period during which assets cannot be moved out.
Never share your verification code with anyone – OKX officials will never ask for your code.
Email modification frequency is limited – usually you can only change it once every 30 days. Proceed with caution.
How to confirm the change was successful: Try logging in to your OKX account with the new email. If successful, the email has been updated. If login fails, check that you entered the email correctly or wait a few minutes and try again. For 24 hours after the change, withdrawal functions will be restricted – this is a normal security measure.
