You have waited for minutes, checked the spam folder repeatedly, but still cannot find the verification email. This issue is especially common for business emails — it is not that the platform failed to send the email, but your company's email gateway or domain blacklist intercepted it mid-transmission.
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We will give you the conclusion first: If your business email cannot receive OKX verification codes, it is most likely blocked by domain-level security policies. The fact that you cannot find it in your personal inbox does not mean the email never reached your company's server.
Step 1: Confirm if the email is intercepted globally
[What to do]: Distinguish whether the issue comes from your personal email settings or the company's enterprise-wide policy.
[How to do it]: Log in to the web version of your business email, find the log feature named "Self-service Query" or "Incoming Mail Query". Different service providers may name the entry differently, but the logic is the same: check the final status of this email after it enters your system.
If the status shows "Intercepted by personal filter", check your email rules and automatic forwarding settings, see if there is any rule that directly deletes emails from okx.com or deletes them after forwarding.
If the status shows "Intercepted by system" or "Intercepted by anti-spam policy", the problem is on the enterprise-side global security policy, not on your personal account level.
[Completion criteria]: You can see the processing status of this email in the email system log, instead of only guessing that "it never arrived".
Step 2: Add OKX official domains to the whitelist
[What to do]: Let the system clearly recognize OKX emails as trusted sources, not suspicious marketing emails.
[How to do it]: Within the scope allowed by your company, add the OKX official email domain to your business email whitelist or "Safe Senders" list. The official OKX email sender address is
If you are using Gmail: Go to Settings → Filters and Blocked Addresses → Create a new filter, enter okx.com in the "From" field, check the "Never send it to Spam" option.
Outlook/Exchange: Go to Settings → Junk Email → Safe Senders and Domains, add okx.com.
[Completion criteria]: Wait for about 10 minutes after adding the whitelist, then request a new verification code, the email will be delivered to your inbox normally.
Common failure reasons: Many business email administrators set permissions that "prohibit users from adding whitelists by themselves". You may not find this entry on your personal page, you need to contact the IT department or email administrator, and ask them to add okx.com to the global whitelist from the backend.
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Step 3: Troubleshoot IP or DNS level issues if whitelisting does not work
If you tried the above two steps and still cannot receive the email, the problem may exist at a more underlying level.
DNS resolution issue: The enterprise email server may not be able to resolve the
okx.comdomain correctly.SPF/DKIM/DMARC policy: Incomplete sender server identity verification records may lead to email rejection.
IP is added to the greylist: The IP of OKX's mail server may be added to the internal greylist of your enterprise email system.
These issues generally require administrators to check bounce logs or SMTP communication records to confirm. Contact your company's IT or email service provider, and ask them to check the SMTP logs of the past few days.
Verification after operation: After requesting a new verification code, your inbox receives the OKX verification email, and the email header does not show labels such as "Filtered" or "Intercepted". If the problem is resolved, it is recommended to keep this whitelist setting permanently to avoid repeated issues later.
Next step: If you confirm the issue is caused by enterprise global policy restrictions that cannot be lifted in the short term, you can enable "2FA Authenticator" in the OKX App as the primary verification method. This way you do not need to rely on the email channel to complete login, bypassing the business email interception. The exact path: OKX Security Center → Google Authenticator → After binding, select "Use 2FA Authenticator" instead of email verification when logging in.
