You can resolve the verification failure issue in less than 10 minutes by cross-checking every field against the guide below.
OKX Exchange
A leading global cryptocurrency platform,suitable for both beginners and experienced traders.
New user benefit: 20% off trading fees upon registration!！
A leading global cryptocurrency platform,suitable for both beginners and experienced traders.
New user benefit: 20% off trading fees upon registration!！
Minimum Quick Check Steps
- Go to the OKX fiat payment receiving settings page, find the pending verification payee entry, and click Edit
- The payee full name must be 100% identical to the name you used for real-name verification, no extra spaces, punctuation, or aliases are allowed
- Double check every digit of your bank card number to avoid missing numbers, and the bank branch name must be specified down to the exact sub-branch level
- The uploaded payment receipt photo cannot have glare or alterations, and the bank card number and full name must be fully clear and legible
Common High-Failure Cause Troubleshooting
- WeChat Pay / Alipay payment QR code screenshot has extra borders or watermarks that stop the platform from identifying the account owner
- The payment account you submitted has recent transfer risk control records, you will need to add supplementary transaction screenshots covering the last 3 months of account activity
If you fail verification 3 times in a row, do not resubmit within 24 hours, or you will trigger a 7-day temporary freeze on your account's fiat functions (Source: OKX Help Center, 2024-06-15). You can directly contact online human support to submit a photo of you holding your ID card and bank card to use the manual verification channel.
OKX Exchange
A leading global cryptocurrency platform,suitable for both beginners and experienced traders.
New user benefit: 20% off trading fees upon registration!！
A leading global cryptocurrency platform,suitable for both beginners and experienced traders.
New user benefit: 20% off trading fees upon registration!！
Verification Pass Confirmation Standard
You will usually get the verification result 10 to 15 minutes after submission. When a green "Verified" label appears on the right side of this payee entry on the page, it means the verification is fully approved, and you can initiate normal fiat withdrawals.
