Your withdrawal status shows "Completed", but the funds haven't arrived. Don't panic. "Completed" only means Binance has broadcast the transaction to the blockchain, not that the receiving wallet has credited it. A successful withdrawal needs three steps: Binance initiates, blockchain confirms, and the destination platform credits your account. Now, use the TxID to find out where it's stuck.
Step 1: Get the TxID and Confirm It Exists
When Binance shows "Completed," the withdrawal record will always have a transaction hash (TxID). This is your only proof to track on-chain.
What to Do
Log in to Binance, go to [Wallet] – [Transaction History] or [Wallet History].
Find that withdrawal record and click the [TxID] or [Transaction ID] link.
What You Should See: You copy a string like 0x… . If the withdrawal shows success but no TxID appears even after 6 hours, contact Binance support with a screenshot of the withdrawal record.
Common Mistake: After getting the TxID, many people keep staring at the Binance page. But once Binance says "Completed," it won't update further. You must plug the TxID into a block explorer to see the real progress.
Step 2: Check the Transaction on a Block Explorer with the TxID
Each network needs its own block explorer. For Ethereum (ERC20) use Etherscan, for BNB Smart Chain (BEP20) use BscScan. Paste the TxID and check the status:
Status: "Success": The transfer has been confirmed on-chain. Funds have left Binance and reached the receiving address on the blockchain. If the destination platform hasn't credited you yet, it's processing slow, or you selected the wrong network.
Status: "Fail": The on-chain transfer failed; funds never actually left. Contact Binance support.
Status: "Processing" or "Unconfirmed": The transaction is waiting for block inclusion. Just wait, speed depends on network congestion.
What You Should See: You now know whether the chain status is "Success," "Fail," or pending.
High Risk: Choosing the wrong network is the most common reason a withdrawal doesn't appear. For example, you withdraw USDT via BEP20 on Binance, but the receiving wallet doesn't have BSC configured. The chain shows success but you don't see the asset. In this case, the funds are not lost—they're just on a different chain. Switch your wallet network to see them. If the receiver is an exchange, funds sent on the wrong network might be unrecoverable because many exchanges don't support cross-chain recovery.
Step 3: Decide Next Steps Based on Chain Status
Chain shows "Success" but funds not received (receiver is an exchange): First, check whether the receiving platform supports the coin and network you used. If both match and still nothing, they may need more confirmations or have a processing delay. Contact their support, provide the TxID.
Chain shows "Success" but funds not received (receiver is a wallet): You most likely selected the wrong network. In your wallet, switch to the network you chose for withdrawal (e.g., BSC, TRC20), and the assets should appear. If the wallet doesn't support that chain, add it manually using the "Custom Network" feature.
Chain shows "Unconfirmed" or "Pending": Wait. Network congestion can take hours or more. Do not submit the withdrawal again.
How to Verify: After funds arrive, check the deposit history on the receiving platform to confirm the amount and time. For a wallet, confirm the balance updated. If the chain shows "Success" and no funds have arrived after 24 hours, contact the receiving platform's support with the TxID and withdrawal screenshot so they can investigate.
