How to Check if Your TRX Deposit to Binance Has Not Arrived?
First, confirm two things: whether the on-chain transaction status is "Success," and whether the network you selected for the deposit matches a network currently supported by Binance. As of June 24, 2026, 16:00 (UTC+8), Binance has stopped supporting TRX deposits via the BNB Smart Chain (BEP20) network. Any TRX deposits sent via the BEP20 network after this date will not be credited and may result in loss of assets. The safest network for TRX deposits is Tron (TRC20).
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1. Check the Transaction Status on a Blockchain Explorer
What to do: Use the transaction hash (TxID) to check the on-chain status of the transfer on a Tron blockchain explorer.
How to do it:
Copy the TxID from the withdrawal record of the wallet or exchange from which you initiated the transfer.
Open a Tron blockchain explorer (tronscan.org) and paste the TxID into the search box.
Check the transaction status. Binance can only process the deposit if the status is "Success"; if it shows "Unconfirmed" or "Failed," the issue lies with the sending platform, and you should contact them for assistance.
What counts as done: Confirming that the on-chain status is "Success" and that the number of confirmations meets Binance's requirement (usually 19 confirmations for TRC20).
If the blockchain explorer shows "Success" but the funds are not in your Binance account, move to the next step – the network was likely incorrect or there is another reason.
2. Verify That the Deposit Network Is Correct
What to do: Confirm that the network you selected for the transfer matches the TRX deposit network currently supported by Binance.
How to do it:
Go back to the wallet or exchange from which you sent the TRX and check the "Network" field in the withdrawal record.
Log in to Binance, go to [Deposit] → [Deposit Crypto] → search "TRX," and check the list of currently supported deposit networks.
Key points:
You must select the same network shown on the Binance deposit page. If the networks do not match, the funds will not be credited and may be unrecoverable.
Important note: As of June 24, 2026, 16:00 (UTC+8), Binance no longer supports TRX deposits via the BNB Smart Chain (BEP20). If you used the BEP20 network, your deposit will not be credited. Use the self-service recovery tool or contact customer support as soon as possible.
Recommended network for TRX: Tron (TRC20), the native network of TRX, offers fast arrivals and low fees.
What counts as done: Confirming that the network you selected is currently supported by Binance for TRX deposits (TRC20 is strongly recommended).
Common reasons for failure:
Using a network Binance no longer supports: e.g., sending TRX via BEP20 after June 24, 2026 – funds cannot be credited.
Network mismatch: The wallet used a different network than the one displayed on the Binance deposit page.
Incorrect Memo: Some networks (such as BEP2) require a Memo for TRX deposits. Missing or incorrect Memo will prevent the system from matching the deposit to your account.
3. Check If the TRX Network Is Under Maintenance
What to do: Check whether the Tron network is undergoing wallet maintenance.
How to do it:
Look for a yellow "Network Under Maintenance" banner on the Binance TRX deposit page.
Binance periodically performs wallet maintenance for the Tron network. Deposits are suspended during maintenance and will resume automatically once maintenance is completed (usually around 1 hour).
What counts as done: Confirming that the network status is normal, or waiting for the maintenance to end – deposits will be credited automatically afterward.
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4. On-Chain Transaction Confirmed but Not Credited After More Than 1 Hour – Submit a Self-Service Recovery Request
What to do: If the on-chain transaction shows "Success," the network is correct, but the deposit still hasn't arrived after more than 1 hour, submit a request via Binance's self-service recovery page.
How to do it:
Log in to Binance, go to [Wallet] → [Transaction History], and check the status of the deposit record.
If the record appears abnormal or cannot be found, visit the Binance "Deposit Not Credited" self-service recovery page.
Paste the TxID. If the system recognizes it, the form will be filled automatically; otherwise, manually enter the coin (TRX), amount, and deposit address.
After submission, you will receive an application record number. Track the progress in [Application Records].
What counts as done: Successfully submitting the request and obtaining an application record number.
How to confirm you have handled it correctly?
On the Tron blockchain explorer, enter the TxID and verify that the transaction status is "Success" and that the required number of confirmations has been reached. At the same time, confirm that the network used for the deposit is one currently supported by Binance for TRX (TRC20 is strongly recommended). If you used the now-unsupported BEP20 network, you must apply through customer support or the self-service recovery tool – the deposit may not be credited automatically. After submitting the self-service recovery request, check the status update in [Application Records].
