Can I Still Withdraw Crypto on Binance with a New Phone Without a Passkey?
Yes, but only if you have another available verification method. If your new phone doesn't have the passkey, but you still remember your password and have access to your email and phone number, you can use the "Security verification unavailable" process to reset your verification method, after which you can withdraw crypto as usual. Follow the steps below.
The world's largest cryptocurrency exchange by trading volume,leading in security and liquidity.
New user benefit: Enjoy 20% off trading fees upon registration!
Step 1: Check if you've enabled the "Require passkey for verification" feature
"Require passkey for verification" is an optional security feature on Binance. Only if you've voluntarily turned this feature on will withdrawals be forced to use a passkey. If you never enabled it, withdrawals won't get stuck at the passkey step at all.
If you're not sure whether you've enabled it, skip to Step 2 — the system will tell you whether a passkey is required during login.
Step 2: Bypass the passkey when logging into your Binance account
Open the Binance app or website and enter your account credentials to log in.
Scenario A: A passkey verification prompt appears during login Click [Cancel] or the close button in the top-right corner of the pop-up, then select [My passkey is not working].
Scenario B: No passkey prompt appears during login This means your account hasn't enabled "Require passkey for verification"; simply log in normally.
Completion benchmark: Successfully logged into your Binance account homepage.
Prerequisite: You remember your login password.
Step 3: Enter the security verification reset process
After logging in, if the passkey prompt appeared earlier, the system will guide you to the password verification stage.
How to proceed:
Enter your login password to confirm your identity.
Once on the "Security verification required" page, select the verification method that is currently unavailable (e.g., passkey) and click [Security verification unavailable?] to start the reset process.
Check the box next to "Passkey" and click [Confirm reset].
Completion benchmark: The system enters the security verification reset flow.
Step 4: Complete the withdrawal using other verification methods
After submitting the reset request, the system will ask you to verify your identity through other available methods — such as email verification code, SMS verification code, or Google Authenticator.
Scenario A: You have an available 2FA device (e.g., Google Authenticator, phone number, email) Use any of these methods to complete verification, and you can withdraw crypto normally.
Scenario B: You have no available 2FA device at all Contact Binance customer support and request a manual security verification reset. The review may take some time.
Completion benchmark: Verification completed through an alternative method, landing on the withdrawal page.
Step 5: Perform the withdrawal
After verification, proceed with the withdrawal as usual:
Go to [Assets] — [Withdraw]
Select the coin and enter the recipient address
Complete the security verification (email confirmation, 2FA, etc.)
Completion benchmark: Withdrawal request submitted successfully.
Risk notice: For the security of your account after resetting security verification, your withdrawal, C2C selling, and internal transfer functions may be disabled for up to 48 hours. This is not a malfunction; it's a normal security protection measure. Once the review is approved, you can withdraw as usual.
The world's largest cryptocurrency exchange by trading volume,leading in security and liquidity.
New user benefit: Enjoy 20% off trading fees upon registration!
How to confirm after completing the steps
After submitting the withdrawal, check [Assets] — [Withdrawal History]; the status should show as "Processing" or "Completed". If it's "Processing", wait for the on-chain confirmations.
If you reset security verification, pay attention to your registered email; the Binance review team will send a notification email after the review is complete. The review usually takes no more than 24 hours.
