What to Do If Binance Says Your Identity Information Is Already in Use
If you see a prompt that your identity information is already in use, do not repeatedly resubmit your application.This means your ID document number has already been linked to and verified on anotherBinanceaccount.Binance's policy allows only one account per identity, so the system will block your verification attempt. Your goal should be to find the account that already uses your identity, not to bypass the restriction.
The world's largest cryptocurrency exchange by trading volume,leading in security and liquidity.
New user benefit: Enjoy 20% off trading fees upon registration!
Core Reason for the Occupied Information – What the System Really Means
When the Binance KYC system returns the messageThis ID number has been used. Log in to your original account to complete the transaction., it indicates that the system has matched your ID number with an existing verification record in the database.
This is different from a "phone number already in use" situation – a phone number being occupied might mean you registered but never completed verification, and customer support can unbind it. However,once an ID number has completed KYC verification, it is locked and cannot be unbound to another account.
Step 1: Confirm Whether You Registered Before and Forgot
Most users who see this prompt have not had their information stolen, but ratherregistered a Binance account themselves in the past and forgot the login details.
Troubleshooting methods:
Try logging in with your email or phone number: Recall the email addresses and phone numbers you commonly use and try logging in. Binance does not delete accounts due to long inactivity.
Use the "Forgot Password" feature: Click "Forgot Password" on the login page, enter your usual email or phone number, and check if the system shows "Account exists." If it does, reset the password and log in.
Check your email records: Search your inbox and spam folder for keywords like "Binance" or "Binance" to find confirmation emails for registration or KYC approval.
If you truly cannot log in and cannot recall any linked information, you need to recover the original account through customer support channels, rather than creating a new account.
Step 2: If You Confirm It Was Not Registered by You
If you are certain you never registered on Binance and never lent your ID to anyone, your identity information may have been misused.
Correct process:
Do not try to register a new account: Repeatedly attempting to register with occupied information will not pass KYC and may trigger risk flags.
Contact Binance customer support and submit an appeal: Visit the Binance Help Center, select the "Identity Verification Rejected" or "Account Issues" category, and submit an appeal. Prepare the following materials:
Clear photos of the front and back of your ID document
A selfie holding your ID
A handwritten statement explaining the identity misuse situation
Wait for manual review after submission: Binance's review team will verify your identity and handle the original account. The process may take several business days.
Important Reminder: Do Not Listen to Advice About "Deleting the Original Account"
Some unofficial sources online suggest "contacting customer support to delete the original account and then re-register." However, according to Binance's official rules,even if the original account is disabled or deleted, the same ID number cannot be used to create a new account– the system will directly reject it.
Therefore, the correct approach is:recover the original account, not delete and re-create. If the original account is not yours, submit an appeal for the official team to handle it, and do not attempt to bypass the system yourself.
The world's largest cryptocurrency exchange by trading volume,leading in security and liquidity.
New user benefit: Enjoy 20% off trading fees upon registration!
FAQ
Q: If my information is occupied, can I register with a family member's ID?A: Technically yes, but the account will belong to your family member. Deposits, withdrawals, and C2C transactions can only be conducted in their name. It is recommended to recover your own account through customer support rather than using someone else's identity.
Q: If I filled in my information during registration but did not complete facial recognition, does that count as "occupied"?A: Not necessarily. Identity information is typically locked only afterfull KYC verification is completed. If you only entered your name and ID number without passing facial recognition, customer support might be able to unbind that identity record for re-verification. However, this depends on the customer support team's review.
Q: If KYC fails and shows information is occupied, is it really occupied or a system error?A: The prompt "This ID number has been used" means the system has indeed found a verification record for that ID number in the database – it is not a system error. If you truly never registered, follow Step 2 to submit an appeal.
