How to Request Account Deletion for a Newly Registered Binance Account?
A newly registered Binance account can be deleted, but strict conditions must be met: the account must have no remaining assets, no open orders or pending transactions, and no incomplete deposits or withdrawals. In most cases, you can complete the process through self-service on the App or Web. If you do not meet the self-service criteria, you will need to contact online customer support for manual processing. Once deleted, the account cannot be recovered, and you will not be able to enjoy referral code benefits when re-registering.
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1. Confirm That Your Account Meets the Deletion Requirements
Before proceeding with deletion, check your account status item by item to avoid being blocked midway. Verify the following conditions one by one:
- All account balances (including cryptocurrencies and fiat currencies) have been fully transferred out, and the value of any remaining assets in the account must be below the equivalent of 10 USD, including staked assets
- All unfilled open orders have been canceled
- There are no pending deposit or withdrawal requests
- There are no outstanding payment requests or disputes
- The account's withdrawal and trading status is set to "Open" and has not been manually closed
Once you have confirmed each item and your account status is clean, you can proceed to the deletion process. The prerequisites are that you are logged into your Binance account and can access the Security settings page normally.
If you want to delete your account and start over because you forgot to enter a referral code during registration, please note: re-registering with the same identity information will still not allow you to enjoy referral code benefits. This approach will not work.
2. Self-Service Deletion via App or Web
Find the "Close Account" option on the "Security" page of the App or Web, and follow the prompts to complete the deletion. The specific steps are divided into two scenarios:
Scenario A: Using the App
- Log into the Binance App, go to "Account Center," and tap the profile section at the top
- Tap "Account Security," scroll down to find "Manage Account"
- Tap "Close Account"
- Select a reason for account closure
- Carefully read the terms and conditions, then tap "Accept and Continue"
- If your account still holds assets, the system will prompt you to transfer them out first; once confirmed empty, check the checkbox
- Complete the security verification (2FA code or SMS verification code)
- After submission, your account will enter the deletion process
Scenario B: Using the Web
- Log into the Binance official website, hover over the "Profile" icon in the top right corner, and click "Account"
- Click "Account Security" on the left sidebar
- Scroll down to "Account Management" and click the "Close" button next to "Close Account"
- The subsequent steps are the same as those on the App
Once submitted successfully, the system will indicate that your account has entered the deletion process, and the operation is complete. Common reasons for failure are as follows:
- Account balance has not been cleared (exceeds the 10 USD threshold) — the system will prompt that you cannot proceed
- There are unfilled open orders that have not been canceled — you must first go back to the trading page and manually cancel them
- Security verification failed — check if your Google Authenticator code has expired (refreshes every 30 seconds)
After submitting the deletion request, processing typically takes some time to complete. For Binance.US, the processing time is approximately 2 hours, and you will be notified via email upon completion. The process for the international exchange is similar, and it may take several business days for the deletion to formally take effect.
3. Contact Customer Support When Self-Service Conditions Are Not Met
If your account does not meet the self-service deletion criteria (e.g., the balance exceeds 10 USD but you have withdrawal issues and cannot transfer funds out), you will need to request manual deletion through online customer support. The specific steps are as follows:
- Open the Binance App or official website, and click the "Help" or headset icon in the bottom right corner to access online customer support
- Explain to the customer service agent that you need to delete your account, and provide the following information:
- User ID (UID)
- The email address or phone number used for registration
- The reason for account deletion
- The customer service agent will assess your situation and inform you of the next steps
Once you have submitted the deletion request to customer support and received a ticket number or clear processing instructions, the submission is complete. If you do not want to use your account temporarily but may come back in the future, you may consider deactivating your account instead of deleting it — assets will not be lost after deactivation, and the account can be reactivated after identity verification by contacting customer support.
The world's largest cryptocurrency exchange by trading volume,leading in security and liquidity.
New user benefit: Enjoy 20% off trading fees upon registration!
4. Understand the Consequences of Deletion to Avoid Pitfalls
Before proceeding, you must clearly understand what will disappear after deletion and what information will be retained to avoid regrets later. Check against the following list:
- Data that will be deleted: device information, login status, incomplete orders, API keys, 2FA binding information
- Data that will be retained (compliance requirements): email address, phone number, KYC identity information, transaction data — Binance has a legal obligation to retain this information for 6 years (pursuant to anti-money laundering and counter-terrorism financing regulations)
- Irreversible: once an account is deleted, it cannot be recovered, and transaction records are permanently lost
- New account restrictions: if using Binance.US, only one account can be registered per SSN; after deletion, you cannot re-register using the same identity
- Legal liability: deleting your account does not release you from any legal liabilities incurred during the usage period (such as unsettled fees or disputes)
Make sure you are fully aware of all consequences and are certain you want to delete your account before proceeding. Relevant risk warnings are as follows:
- After account deletion, if a refund dispute arises in the future, the platform has the right to reinstate your account and hold you accountable
- Do not attempt to sell or transfer your account — Binance strictly prohibits account transfers. Any attempted sale may result in the account being frozen or permanently closed, and the original account holder remains legally liable for all activities on the account
Before deletion, it is recommended to first go to the "Assets" page to confirm that all funds have been transferred out, and check the "Orders" page to ensure there are no unfilled open orders. If you only need to temporarily stop using the account, it is advisable to choose "Deactivate Account" instead, which can be reactivated after identity verification by contacting customer support. If you are certain you want to permanently delete it, go to "Security" → "Manage Account" → "Close Account" and follow the prompts to proceed.
