What Should You Check First After Binance Identity Verification Fails?
Verification failed? First check three things: the accuracy of your information, the clarity of your uploaded documents, and the lighting conditions during facial recognition. These three factors account for over 90% of failures. Don't rush to resubmit – troubleshoot step by step, which is much more efficient than blindly retrying.
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Step 1: Check if Your Personal Information is Correct
What to do: Verify that the name, ID number, date of birth, and other details you entered match your identification document exactly.
Specific checks:
Name spelling – including spaces and capitalization, must be letter-for-letter identical to the document
ID number – even one extra or missing digit will cause failure; if it contains letters, check case
Date of birth and nationality – must match the document
Once personal information is confirmed and submitted, you cannot modify it yourself. If you entered it incorrectly, you must wait for the review to fail before redoing it.
Step 2: Check the Quality of the Document Photo
What to do: Confirm that the uploaded document image meets system requirements.
Specific checks:
All four corners visible – the entire document is in frame, no edges cropped
No glare – adjust the shooting angle to avoid light reflections
No obstructions – nothing covering the document
Text is clear – all text legible, no blurriness
Document is valid – not expired; some verification requires at least 3 months validity
How to know it's done: Review the uploaded photo; if any of the above issues exist, you'll need to retake it before submitting again.
Binance requires a live photo of your document; scanned copies or saved images are not accepted.
Step 3: Check Facial Recognition Conditions
What to do: Ensure the environment and device settings during facial recognition meet the requirements.
Specific checks:
Sufficient lighting – avoid backlighting or dim environments; light coming from behind will obscure your face
Face unobstructed – no hats, sunglasses, masks; beware of glasses glare as well
Beauty mode off – beauty filters interfere with liveness detection
Permissions granted – the Binance app must have camera and photo library access
How to know it's done: Adjust to a well-lit area where your face is clearly visible, turn off beauty mode, and prepare to retry.
Step 4: Check Network and Device
What to do: Troubleshoot network and device issues.
Specific checks:
Stable network – interruptions during verification can cause failure
Binance App is up to date (latest version)
VPN or proxy off – abnormal IP may trigger risk control
Browser allows camera access (if verifying on the web version)
Troubleshooting Quick Reference Table
| Issue Type | Typical Signs | Solution |
|---|---|---|
| Information mismatch | Name/ID differs from document | Check letter by letter and re-enter |
| Unacceptable document photo | Blurry, glare, cropped, expired | Retake in good lighting |
| Facial recognition fails | Dim light, obstructions, beauty mode on | Adjust environment, turn off beauty, remove obstructions |
| Network issues | Upload interruption, page freezing | Switch to stable network, disable VPN |
| Device permissions | Cannot access camera | Allow Binance to use the camera in settings |
About Retry Limits
Binance allows up to 10 identity verification attempts per day. If you get rejected 10 times within 24 hours, you must wait 24 hours before trying again.
Risk reminder: Resubmitting the same materials without making any changes will not improve your pass rate. Always troubleshoot the cause before each retry.
The world's largest cryptocurrency exchange by trading volume,leading in security and liquidity.
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Confirm Troubleshooting is Complete
After checking all four aspects above, submit the verification again. If the status changes from "Failed" to "Under Review," your troubleshooting was effective. If it still fails and you cannot identify the cause, you can submit a ticket through the Binance Help Center or contact online support to check for special reasons (e.g., your ID number is already used by another account).
