You receive a "Binance security code" email, but when you open it, the verification code field is blank. Do not rush to refresh your inbox. This situation most likely has nothing to do with your network. Instead, you have received a forged phishing email.
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As long as the sender domain is not @binance.com, this email was not sent by Binance. Scammers often disguise domains as @binance-support.com or @bnanice.com. These domains look official at first glance, but you can spot the difference if you look closely. Binance security codes are only sent from the official domain. Codes sent from any other domain are fake.
Step 1: Check the sender domain, not the "display name"
Email apps usually show the sender name by default, such as Binance Team. This name can be made up freely and means nothing. What you need to look at is the part after the @ in the sender address. That is the real source of the email.
[What to do]: Identify the real sender address and confirm whether it is an official Binance domain.
[How to do it]:
Open the email details and view the full sender address, such as
This email address is being protected from spambots. You need JavaScript enabled to view it. Look at the part after the
@and check whether it isbinance.com. For example,@email.binance.comor@mail.binance.comalso need careful judgment. Usually, an exact match withbinance.comis safest. Any other domain carries risk.[Completion standard]: Confirm that the sender address ends with
binance.comand has no extra letters or symbols in between.
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Step 2: Do not click any links or attachments in the email
If after checking you find the domain is not official, or the verification code looks abnormal, this email is a phishing email. Its goal is not to give you a code. It wants to trick you into clicking a link that leads to a fake "Binance" page where you enter your account password and SMS code.
[What to do]: Verify through official channels, not through email links.
[How to do it]:
If you actually used the Binance app or official website to "send a verification code", but the email is blank:
Open your Binance app, not a link from the email, and go directly to "Security Settings" to generate a new code. See if the new email has content.
Or check the "Message Center" inside the app. Sensitive operation notices from Binance are usually recorded there too.
If you did not perform any operation and received a blank verification code email:
Ignore and delete the email directly. Do not click anything.
If you are worried about account security, manually open the Binance app or official website and log in once. Check the login device management to confirm no unknown device has logged in.
Risk reminder A real Binance system failure could prevent a code from displaying, but the sender would still be the official domain. If the sender domain is wrong and the email asks you to "reply to the email" or "click a link" to get the code, you can be almost certain it is a scam. Binance customer service will never ask you for your SMS verification code or Google Authenticator code in an email.
