If your withdrawal is stuck, the most direct step is to first see what stage it is at. OKX splits the process into a few stages. When you compare your status, you will know whether you need to worry.
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Step 1: Find your withdrawal record and check the status
What to do: Find the specific withdrawal record.
How to do it:
App: Tap [Assets] → [Withdraw] → the [···] icon in the top right corner → [Withdrawal History].
Web: Click [Asset Management] → [Withdraw] → [All Withdrawal Records].
Done when: You find the record you have questions about and can see its status.
Step 2: Decide whether to wait or investigate based on the status
| Status | What it means | What to do now |
|---|---|---|
| Withdrawal submitted / Pending | Just submitted, not sent out yet, still waiting in the platform's internal queue. | Wait. Usually a few minutes to half an hour. You can still click cancel, and your funds will not be lost. |
| Withdrawing | It has been sent to the blockchain and is waiting for miners to package and confirm it. | You can no longer cancel it. Copy the TxID (transaction hash) and use it to check the number of confirmations on a blockchain explorer. If the network is busy, you may need to wait a little longer. |
| Sent | Miners have finished confirming, and the assets have left OKX. | If the other side still does not show the funds as arrived, it means the receiving platform or wallet is processing slowly on its own side. You need to ask the receiving side. |
Step 3: If there is no movement after the normal waiting time, use a ticket to check the case
What to do: Follow up through OKX's ticket system.
How to do it:
App: Tap the [Profile] icon in the top left corner → [Help Center] → at the bottom of the page, [My Support Tickets].
Web: Hover over the question mark button in the top right corner of the page → click [My Support Tickets].
Notification channels: When a ticket is updated, the App will push a notification, and your email will also receive an alert. The link in the email can be clicked directly to view the full conversation.
Done when: You find the relevant ticket and see the latest reply from support or its current status.
One easily missed situation: If your account triggers risk control, the withdrawal function may be temporarily restricted. In this case, you usually receive an email or an in-app notice asking you to submit more information. After you submit the required materials, just keep an eye on the ticket center or your email. If there is no update for more than 48 hours, you can use the ticket number to contact customer support and ask them to speed it up.
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New user benefit: 20% off trading fees upon registration!！
How to verify after finishing the steps
After completing the above steps, you should be able to tell whether this withdrawal is "still processing", "on-chain", or "already sent". If it has been stuck in the "Withdrawing" stage for a long time, use the TxID to check the number of confirmations on a blockchain explorer. If the receiving platform still has not credited the funds, contact the receiving side's customer support with your TxID.
