How to Fill in Country/Region and International Code When Canadian Users Register on OKX?
Canadian users registering on OKX should select "Canada" as the country/region and "+1" as the international dialing code. Please note that in some Canadian provinces (such as Ontario), OKX services may be restricted due to local regulatory requirements. Before registering, it's best to confirm whether your location is on the supported list.
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Prerequisites
Before you start, confirm the following:
Supported location: OKX restricts services in certain parts of Canada (e.g., Ontario). Check the latest list of supported regions in the official Help Center.
Identity documents: Have a valid government-issued Canadian ID ready (passport or driver's licence) for the subsequent Identity Verification (KYC).
Phone number: A Canadian mobile number starting with +1 that can receive SMS, needed for the registration verification code.
Steps
Scenario A: Registering with a phone number
Go to the official OKX website (www.okx.com) or open the App, click "Sign Up/Log In" and then choose "Sign Up".
In the "Country/Region" drop-down list, select "Canada".
The system will auto-fill the international code as "+1". After confirming the code is correct, enter the 10-digit Canadian mobile number without the "+1" (e.g., if your number is +1 123-456-7890, enter 1234567890).
Click "Get code" and enter the 6-digit verification code sent via SMS.
Success indicator: The page shows "Registration successful", and you can log in with the phone number and password.
Scenario B: Registering with an email
On the registration page, tap the "Email Sign Up" option.
After entering your email address, the system will ask you to select Country/Region. Choose "Canada".
Set a password and complete registration by entering the verification code sent to your email.
Success indicator: The page shows "Registration successful", and you can log in with the email and password.
Whether you register with a phone number or email, it's strongly recommended to immediately go to [Security Settings] after logging in and bind the other method as well. A complete two-factor authentication (email + phone) enhances account security.
Key Reminder: Consistency Requirement
Country/Region + International Code + Identity Documents must all point to the same country.
If you select Canada during registration, you must upload a Canadian government-issued passport or driver's licence for KYC.
If you submit an ID from another country, your identity verification will be rejected.
Common Reasons for Failure
Mismatch between code and phone number: You selected +1 but entered a non-Canadian number. The verification code won't be delivered to your phone.
Not receiving the verification code: Check whether your phone has SMS blocking enabled, or contact your carrier to confirm whether you can receive international SMS.
Registration failed due to restricted area: If your Canadian province (e.g., Ontario) is not supported for regulatory reasons, the system will directly alert you that registration is not possible.
Risk Warnings
Do not use a VPN to falsify your registration location: OKX checks whether your registration IP matches the selected country. If you select Canada but your IP appears to be in another country, it may trigger risk control, causing registration failure or account restriction.
Do not change your registered country arbitrarily: The country/region selected at registration is tied to KYC, and the platform does not allow users to actively change the registered country information later. If you need to change it due to emigration, you must contact customer support and submit proof of identity and residence for review; the process is relatively complex.
No funds operations without identity verification: Accounts that have not completed identity verification cannot buy/sell crypto, deposit/withdraw, or transfer funds.
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Confirmation After Completion
After successful registration, log into your account, go to [Profile] – [Personal Information], and check that "Country/Region" displays "Canada". Also confirm that the bound phone number's area code is +1.
Next, go to the [Identity Verification] page immediately to complete KYC by uploading your Canadian passport or driver's licence. Verification usually takes 1–3 business days for review. Only after approval will deposit and trading functions be unlocked.
