OKX Registration FAQ: Answers to All New User Registration Questions
During OKX registration, about 90% of the problems center around three areas: not receiving the verification code, failing KYC, and whether to fill in the referral code. These issues all have standard solutions, so there's no need for trial and error. Below is a breakdown of the most common questions from real users, with direct solutions for each.
A leading global cryptocurrency platform,suitable for both beginners and experienced traders.
New user benefit: 20% off trading fees upon registration!！
1. What You Need Before Registering
Prerequisites:
Phone number: A mobile number registered in your own name that can receive SMS verification codes normally. Users who have recently ported their number to a different carrier may not receive the code and need to contact customer support.
Email: Gmail, Outlook, QQ Mail, 163.com, etc. are recommended. Make sure you can receive emails. Verification messages and system notifications are sent to your registered email address.
ID document: A valid, government-issued photo ID (passport, national ID card, driver's license, etc.) that is within its validity period.
Age: You must be at least 18 years old.
The referral code is not a required field on the registration page. You can complete registration without one. If you need one, you can use the OKX referral code: 24U2795.
2. Specific Issues During the Registration Process
1. Not Receiving SMS Verification Code
What to do: Troubleshoot and resolve the issue of not receiving the SMS verification code.
How to do it:
Check if your mobile signal is normal. Turn your phone off and on again, then retry.
Check if your SMS inbox is full. Delete old messages to free up space.
Check if any SMS blocking app (such as a security manager) is active on your phone, and temporarily disable the blocking function.
If you use a dual-SIM phone, try swapping the two SIM cards into different slots.
If the page shows "SMS sending failed", please wait 2 hours and try again.
On the App, you can select "Didn't receive the code" and switch to receiving a voice verification code, WhatsApp, or Telegram (supported in App version 6.171.1 and above).
On the Web, you can select "Call me" to receive a voiced verification code.
When is it considered done: Successfully received the verification code and completed the verification.
The verification code is valid for 10 minutes. Entering an incorrect code 6 times will temporarily lock the account. If you continuously fail to receive the code, try switching your network environment (e.g., from Wi-Fi to mobile data) and try again.
Common reasons for failure:
The phone has not been restarted for a long time, causing abnormal signal reception.
The number has recently been ported to a different carrier, and the carrier data has not been synchronized.
SMS messages are being incorrectly blocked by a mobile security app.
2. Not Receiving Email Verification Code
What to do: Troubleshoot the reason for not receiving the email verification code.
How to do it:
Check your email's spam or junk folder; the verification code email may have been incorrectly flagged as spam.
Add the domain
This email address is being protected from spambots. You need JavaScript enabled to view it. to your email's whitelist, then wait 10 minutes and send the code again.Update your OKX App to the latest version and try again.
If the page shows "Verification code sending failed", please wait 1 hour and try again.
When is it considered done: Successfully received the verification code email and completed the verification.
3. Prompt "This phone number/email is already registered"
What to do: Handle the message that the number or email is already in use.
How to do it:
Confirm whether you may have previously registered an OKX account using this phone number or email.
If you indeed registered before, click "Log in" → "Forgot password", and recover the password via SMS or email to log back in.
If you are sure it was not you who registered, contact OKX official customer support for assistance.
When is it considered done: Successfully logged into an existing account or contacted customer support.
4. Referral Link Cannot Be Opened
What to do: Handle the situation where a referral link shared by a friend cannot be accessed.
How to do it:
Manually change the domain to www.okx.com. For example, change https://www.ouxyi.clinic/join/1234567 to https://www.okx.com/join/1234567 and open it in a browser.
Use App registration instead, and directly fill in the referral code on the registration page.
Switch to a different network environment and try again (some networks are restricted from accessing the official website due to compliance reasons).
When is it considered done: Successfully opened the page or completed registration and filled in the referral code.
3. KYC Identity Verification FAQ
5. KYC Verification Rejected
What to do: Resolve the issue of a failed identity verification review.
How to do it:
Check photo quality: Ensure the ID photo shows all four corners completely, has no glare, and the text is clear and readable. Blurry photos will be rejected outright.
Verify information consistency: The name and ID number you filled in must exactly match the information on your ID document.
Confirm document validity: Your ID card, passport, or other document must be within its validity period. Expired documents cannot pass verification.
Check proof of address: If proof of address is required (in some regions), a utility bill or bank statement issued within the last 3 months must be used, and the name and address must match those on your ID.
When is it considered done: Review passes after resubmission and account functions are fully unlocked.
Common reasons for failure:
ID photo is blurry, has glare, or shows blocked information.
The information filled in does not match the photo on the ID.
The ID has expired.
During facial recognition, the face is blocked or the lighting is too dim.
Risk warning: Purchasing an already verified account from someone else is a serious violation of regulations and breaches KYC/anti-money laundering rules. The account will be permanently frozen, and the funds cannot be withdrawn. OKX's CEO has explicitly stated that buying and selling accounts will result in a ban.
6. How Long Does KYC Review Take
What to do: Understand the review timeframe and how to check progress.
How to do it:
Generally, the review is completed within 10-30 minutes. Complex cases may extend up to 24 hours.
You can check the review status on the account's "Security Center" — "Identity Verification" page.
If the review is delayed, check your email for any notification from OKX requesting additional documents.
If the review still hasn't passed after 24 hours, contact online customer support through the App to check the progress.
When is it considered done: The review status shows "Verified".
7. What Features Can I Use Without Completing KYC
What to do: Understand the functional permissions of an unverified account.
How to do it:
An unverified account can only browse market data, check prices, and access learning resources.
Cannot perform: deposits, trading, withdrawals, staking, loans, fund transfers, or any other operations.
KYC has different levels:
Basic Verification (Level 1): Upload ID + facial recognition. The daily withdrawal limit is approximately 10,000 USD.
Advanced Verification (Level 2): Additionally requires proof of address. The daily withdrawal limit can reach several million USD.
When is it considered done: You must complete at least Level 1 verification to start trading.
4. Forgot Password or Cannot Log In
8. What to Do If You Forgot Your Login Password
What to do: Reset your login password.
How to do it:
On the login page, click "Forgot password".
Enter your registered phone number or email address to receive a verification code.
Set a new password (8-20 characters, including uppercase and lowercase letters, numbers, and special characters).
After a successful reset, you will need to use the new password to log in.
When is it considered done: Password changed successfully and you can log into the account with the new password.
A leading global cryptocurrency platform,suitable for both beginners and experienced traders.
New user benefit: 20% off trading fees upon registration!！
Next Steps After Registration
After confirming that KYC verification has passed (status shows "Verified"), you can proceed with deposits and trading. When depositing for the first time, it is recommended to test with a small amount first (e.g., 20-50 USDT), and then proceed with larger amounts once you confirm the deposit has been credited.
If you encounter any abnormalities during registration that are not covered in this article, contact online customer support through the OKX App's "Help Center", or visit the Help Center at www.okx.com/help to search for your specific issue.
