What Screenshots Are Needed to Recover Funds After Forgetting the Tag on OKX?
After forgetting the Tag (Memo), the most critical screenshot for manual appeal is your on-chain transaction record, which must clearly show that the funds have indeed been transferred to the exclusive deposit address generated by OKX for your account.
Below are the material details explicitly required in the official support process.
1. Prepare a basic identity screenshot first to prove you are the account owner
This type of screenshot is not just any balance page; it needs to contain information that can cross-verify your identity.
What to do: Capture the OKX account homepage or personal information page.
How to do it: After logging into the App or website, go to [My] or [Personal Center] and take a full-page screenshot. The screenshot must include your OKX UID (usually a string of numbers) and the last four digits of the linked phone number. If using the website, it is recommended to include the login status in the browser address bar as well.
To what extent: The screenshot is clear and readable, proving that you control this OKX account.
2. Then the core evidence: the complete on-chain record of this transaction
This is the most critical material for recovering funds. If you have a screen recording of your transfer operation, that is a bonus, but the most basic requirement is still the transaction details screenshot from a blockchain explorer.
What to do: Find the transaction hash (TxID) of this transfer and look up the transaction on the corresponding blockchain explorer (e.g., USDT on ERC20 goes to Etherscan, TRC20 goes to Tronscan).
How to do it: Capture the sending address, receiving address (i.e., the OKX address you deposited to), transfer amount, gas fee, and transaction time from the explorer page. Most importantly, if the Memo/Tag field on the block explorer page is empty, you must also capture the empty field to prove that you "forgot to fill it in" rather than "filled it in incorrectly".
To what extent: The screenshot shows that the transaction has been successfully confirmed on-chain, and the receiving address is indeed your OKX deposit address.
3. If transferring from an external platform (like Binance), add one more step
What to do: Capture the withdrawal record details page on the sending platform (e.g., Binance).
How to do it: Log into the sending platform, find this withdrawal record, and take a screenshot showing the withdrawal amount, withdrawal address (the OKX address you filled in), and the Memo/Tag field you filled in at the time. If the Memo was left empty, this also proves the fault is "not filled in" rather than incorrectly filled.
To what extent: The screenshot shows that the operation was initiated from the external platform, forming a complete evidence chain with the on-chain transaction record from step 2.
Prerequisites
Confirm that the funds have been successfully transferred on-chain and have not arrived for more than 1 hour.
Have your OKX UID and the transaction hash (TxID) of this transfer ready.
Common Reasons for Failure
Incomplete screenshot information: Only a balance change was captured, but key elements such as address, hash, and timestamp were not included, preventing the reviewer from linking the on-chain funds to your account.
Rejected screenshot, require screen recording: In some cases, screenshots may be determined as photoshopped, and the platform may require a "full screen recording of wallet operation before transfer," including the entire process of address input and signature confirmation.
Risk Reminder
Recovery takes time: After submitting the appeal, the system typically initiates a preliminary review within 1-3 business days, and success is not guaranteed. Funds will remain in a pending state unrecognizable by the system.
Only through official channels: Recovery must be submitted through the [Help Center] - [Live Chat] or [Asset Exception Appeal] entry within the OKX App. Do not trust any third party claiming to be able to "internally operate" to help you recover funds.
Confirmation of Completion
After submitting the appeal, you will receive an appeal number (e.g., OKX-SR-20260728-XXXXX). Save this number. Later, when you see the status of this "pending deposit" change to "arrived" in [Assets] - [Funds Record], or receive a platform notification that manual processing is complete, it means the recovery is successful.
