What to Do If You've Sent Funds During OKX Deposit Network Maintenance
During OKX deposit network maintenance, if you have already initiated a deposit and the funds have been transferred on-chain, these funds will not be lost, but they will not be credited immediately. You need to wait until the network is restored for the platform to process the credit manually.
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Here's what to do step by step.
1. Step One: Check the On-Chain Status of Your Funds
Before the platform credits your account, first verify whether the transaction has been confirmed on the blockchain.
Steps:
Find the Transaction Hash (TxID) for this transfer. You can locate it in the withdrawal history of the sending platform (e.g., wallet or another exchange).
Copy the TxID and look it up in the relevant blockchain explorer (e.g., Etherscan for ERC-20, Tronscan for TRC-20).
Check the number of confirmations for the transaction in the explorer.
Criteria for completion:
If the explorer shows the transaction has succeeded and confirmations are normal (usually 6+), it means the funds have safely arrived at OKX's on-chain address; OKX simply hasn't credited your account balance yet.
If the transaction is still in "Pending" status, it means on-chain confirmation is not yet complete. Keep waiting.
2. Step Two: Check the Platform Status to Decide Next Steps
Based on the on-chain status, there are two scenarios.
Case A: On-chain confirmed but OKX balance unchanged (most common)
This means the funds have reached OKX's deposit address, but deposit/withdrawal services are suspended due to network maintenance, so the system is temporarily not processing credits.
What to do: Do not resubmit tickets or repeatedly contact customer service. The platform announcement clearly states that on-chain assets sent during maintenance will not be lost. Once the network reopens, OKX will batch process these pending deposits.
What to aim for: Keep your TxID safe and monitor the "Estimated recovery time" on the deposit page.
Case B: On-chain status is pending and seems stuck
This may be due to network congestion or a low miner fee setting.
What to do: Wait patiently for the on-chain confirmation to complete, then check. Do not initiate a new deposit to avoid confusion.
3. Step Three: Confirmation After Network Recovery
Once OKX lifts the maintenance for that network, the system will automatically process all previously stuck deposits.
Steps:
Regularly refresh [Assets] - [Funding Records] to check status changes.
After recovery, there is usually a batch processing delay; it won't be credited instantly.
Criteria for completion: In the funding records, you will see the deposit status change from "Processing" to "Credited", and your total balance will increase accordingly.
Prerequisites
Make sure the network and coin you are sending are indeed covered by the OKX maintenance notice (e.g., if Solana network USDC is under maintenance but you sent ERC-20 USDC, you are not affected).
Keep screenshots of the withdrawal records from the sending platform and the TxID; these will be key proof for any follow-up.
Common Concerns
Mistakenly thinking funds are lost: During maintenance, funds are just held in the crediting queue and will not disappear. As long as the on-chain address is correct, the assets are safe.
Making a deposit during the maintenance window: Some users still try to deposit after the announcement, causing funds to remain stuck longer. If you have already sent it, follow the steps above and wait for recovery.
Risk Reminders
Do not submit repeated appeals: Uncredited deposits during maintenance are a batch system issue. Customer support cannot expedite them individually. Frequent ticket submissions may actually prolong the resolution.
Watch for official recovery notice: OKX usually does not issue a separate announcement after maintenance; you need to check the [Deposit] page yourself to see if the network is available again.
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Standards for Confirmation of Completion
When the network maintenance is over, you should see the "Deposit" button return to normal under the corresponding network on the [Deposit] page. Also go to [Funding Records] to check the previous deposit; its status should change to "Completed" or "Credited", and your balance will be updated. If more than 24 hours after recovery you still haven't received the deposit, contact OKX online support with your TxID for further verification.
